Senior Retail Associate

Valore Campus•Lowell, MA

2d•Onsite

About The Position

Join our team as a Senior Retail Associate at the River Hawk Shop! In this role, you will play an essential part in maintaining a clean, organized, and welcoming environment for students and staff, contributing to the overall success of the store.

Requirements

Previous retail experience preferred.
Prior cash handling and customer service experience required.
Ability to work independently and make sound decisions when supervising a shift.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Reliable, dependable, and able to handle confidential cash management responsibilities.
Availability to work evenings, weekends, and special campus events as needed.
Must be able to lift and move up to 25 pounds.
Ability to stand, walk, bend, and kneel for extended periods.
Ability to assist with loading, transporting, and setting up merchandise for off-site events.

Responsibilities

Ensure the store remains safe, clean, and well-organized for both customers and staff.
Clean and sanitize workstations, counters, door handles, and frequently used items like phones, credit card machines, and signature pads.
Regularly clean the breakroom and vacuum rugs, entry mats, and other designated areas.
Empty trash bins and ensure proper disposal of waste.
Open and close the store according to established procedures.
Arm and disarm the store security system using assigned credentials.
Perform cash handling procedures, including register counts, safe deposits, and end-of-day balancing.
Ensure store security and compliance with company policies during opening and closing shifts.
Serve as the primary point of contact during assigned shifts when management is not present.
Represent the River Hawk Shop at campus events, orientation programs, athletic events, and other off-site sales opportunities.
Assist with transporting, setting up, merchandising, and operating temporary sales locations.
Provide excellent customer service while promoting store merchandise and services at off-site events.
Ensure shopping bags, receipt paper, and barcode labels are readily available at all registers and workstations.
Organize and restock clothing returns and merchandise, keeping displays neat and visually appealing.
Straighten and organize customer pick-up orders for easy retrieval.
Maintain orderliness of hangers, clothing racks, and overall store appearance.
Regularly clean store walkways using a Swiffer to ensure a pleasant shopping experience for customers.