Senior Manager, Retail Field Operations

Trulieve•Tallahassee, FL

7d•Remote

About The Position

Join Trulieve – Where Passion Meets Purpose. If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction. If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com. The Senior Retail Field Operations Manager is responsible for leading a team of Retail Field Operations Managers and Specialists, supporting retail wholistically, through operational procedures, systems, continued learning, and business processes across multiple markets.

Requirements

Must have a strong knowledge of operations, sales processes, and company policies.
Prior operations management experience, preferably in retail and/or customer service area, is a plus
Self-starter with a history of pushing for deadline-driven results and deliverables
Ability to translate insights and metrics into strategy.
Experience in successfully building and managing a high-performing team.
Results driven and passionate about meeting consumer’s needs.
Strong written, verbal and presentation skills.
Must be extremely organized and skilled in prioritizing and managing multiple projects.
Observant, analytical, inquisitive, and attentive
Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
Must possess the ability to train, develop and evaluate a team
Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
Able to understand and follow written/oral instructions
Must possess a valid driver’s license and pass MVR background check
Must be able to pass a level 1 and level 2 background check
Must be at least 21 years of age
Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude.

Nice To Haves

SAP and State required compliance/inventory management system knowledge preferred.

Responsibilities

Manage, facilitate, and increase communication and efficiency between departments.
Effectively partner with retail leadership to analyze operational and developmental opportunities and create strategic solutions that support the Trulieve retail organization.
Assist with system and technology development and implementation.
Develop and provide feedback for continuous improvement of all retail Standard Operating Procedures (SOPs).
Communicate all operating policies and/or issues at department meetings.
Participate in User Acceptance Testing (UAT) to validate updates and enhancements meet operational needs and function as expected.
Oversee training compliance to ensure proper assignment, management, and training records for retail training modules within Trulieve Learning Management Systems.
Provide training and support for all Trulieve Retail partners with company and regulatory compliance requirements.
Collaborate with Learning & Development on employee training and development opportunities.
Partners with Retail, Marketing and Brand Management teams to maximize sales via in-store displays, brand engagement tools and point-of-purchase materials.
Provide support with new store openings to ensure the store and team are prepared for Grand Opening and understand operations moving forward.
Assess current sales and business trends to ensure merchandising strategies are driving revenue into all key categories.
Visit retail establishments to ensure operational procedures are being followed and assessed for optimizations as needed.
Oversee state specific communications updates and task management.
Other miscellaneous assigned projects and responsibilities as directed.