Senior Resolution Officer

RBC • Halifax, NS

2d • Onsite

About The Position

The Senior Resolution Officer is responsible for problem identification and resolution, specifically concerning North America Region payments and supporting partners/business units. This role acts as a subject matter expert in payments, identifying opportunities for continuous improvement, and developing action plans and solutions.

Requirements

• University or college degree in accounting, finance, or business preferred
• 5+ years of operations experience in a financial sector environment
• Knowledge of Accounts Payable processes
• Cheque Management Experience
• Experience with wires, EFT, ACH, SWIFT, FX Transactions
• Payment approval review experience
• General ledger reconciliation knowledge
• Great organizational and multitasking skills and ability to prioritize activities to ensure objectives are met
• Proficient in Microsoft suite of applications, Excel intermediate (VLOOKUP, Pivot Table, etc.)

Nice To Haves

• SAP
• Wire Terminal
• PEGA
• IRIS
• Delegation of Authority awareness
• eGL suite of applications (PeopleSoft, FiBRS)
• Knowledge of all Regulatory and Compliance rules
• Internal Audit reviews
• SOX

Responsibilities

• Ensure payments are correctly documented
• Review payment instructions for accuracy
• Complete review and approval of payment transactions
• Oversee cheque printing and mailing
• Manage cheque, EFT and wire refunds
• Manage received cheques for deposit, investigating origin for correct allocation
• Investigate and reconcile payment outages
• Collaborate with Reconciliation Team to track and clear issues, including aging
• Deliver high-quality service to RBC partners, including adherence to agreed-upon service levels (SLA’s)
• Assist in preparing reporting and audit documentation
• Maintain cross-training across Payment Processes for all regions
• Demonstrate a continuous improvement mindset by proactively identifying, recommending, and helping implement solutions to recurring errors
• Act as SME for accounts payable system processes and controls, ensuring compliance with policies and procedures
• Provide input and revisions on documentation as it relates to SOPs
• Exercise due diligence in following operational risk policies, procedures, standards, and guidelines
• Assist and coach day-to-day Payment Processors and BUs
• Assist on various ad-hoc asks/projects

Benefits

• Client First
• Integrity
• Collaboration
• Respect
• Excellence
• Inclusive workplace
• Supportive environment for employees to perform at their best
• Opportunities for effective collaboration, innovation, and professional growth
• Policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree