Senior Reservations Agent
Vail Resorts•Keystone, FL
About The Position
The Senior Reservations Agent supports group programs—including corporate retreats, weddings, and social events—by managing room blocks, booking links, group codes, and rooming lists with accuracy and care. The role helps deliver a seamless luxury experience for planners and guests while supporting revenue performance and operational efficiency. It also involves representing the Kindred experience and converting reservation inquiries into confirmed bookings.
Requirements
- High school diploma or GED.
- At least 2 years of hospitality experience; group rooms or reservations experience is preferred.
- Experience working across multiple hospitality systems.
- Strong attention to detail, organization, and follow-through.
- Excellent written and verbal communication skills.
- Ability to prioritize and multitask in a fast-paced environment.
- At least 18 years of age.
Nice To Haves
- Group rooms or reservations experience.
- OPERA Cloud experience.
- Luxury hospitality experience.
- Spanish fluency.
Responsibilities
- Build and manage group room blocks, booking links, group codes, and rooming lists.
- Monitor pickup, attrition, and cut-off dates, and share updates with Sales and leadership.
- Support billing, VIP requests, upgrades, and reservation changes.
- Maintain accurate reporting and data across Delphi, OPERA, SynXis, CVENT, and Ascent360.
- Serve as a primary contact for group housing questions and planner support.
- Ensure reservation details align with contracted terms, policies, and Kindred service standards.
- Communicate with internal teams to support smooth execution and guest arrivals.
- Represent and sell the Kindred experience by providing detailed resort information to guests and travel partners.
- Convert inquiries from incoming calls, emails, and chats into confirmed reservations.
- Manage guest communications via phone, email, text, and live chat platforms.
- Coordinate reservation details to support guest satisfaction and a seamless arrival experience.
Benefits
- Free employee ski passes and discounted lift tickets for friends and family.
- Free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) retirement plan.
- Employee Assistance Program.
- Training and professional development.
- Referral program.
- Health, medical, dental, and vision insurance for eligible full-time roles; seasonal employees may qualify after working 500 hours.
- Free ski passes for dependents for eligible full-time roles.
- Critical illness and accident plans for eligible full-time roles.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
