Senior Research Strategist

Microsoft•Boston, MA

13d•$119,800 - $261,000

About The Position

MCAPS-Core accelerates customer outcomes and business growth by uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission. The Customer & Commercial Success (CCS) organization, within MCAPS-Core, executes Microsoft’s commercial strategy at scale, simplifying and accelerating the field's ability to win for every customer. This role is within the Experience Strategy & Design Studio team, focusing on customer experience through strategy, design, and research. The team operates with a strategic, large-scale, end-to-end experience focus, leading with influence in a horizontal team format. Work is fast-paced, agile, and iterative. The team values an inclusive and collaborative environment, thought leadership, customer-centricity, creative freedom, and the ability to bring clarity to complex customer challenges. Microsoft's mission is to empower every person and every organization on the planet to achieve more, driven by values of respect, integrity, and accountability, fostering a culture of inclusion.

Requirements

Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ year(s) User Experience Research experience OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience OR equivalent experience

Nice To Haves

Bachelor's Degree in Human- Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years User Experience Research experience OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
4+ years designing and facilitating co-creation/ideation/design thinking workshops to drive meaningful business outcomes
4+ years working on experiences that include extensive digital solutions (omni-channel, self-service, AI bots, etc.)
4+ years conducting 1:1 research interviews
2+ year(s) relevant domain experience within technology sector and enterprise (B2B) customers
4+ year(s) relevant domain experience within technology sector and enterprise (B2B) customers
3+ year(s) experience in research methods impacting both product direction and detailed experience design
6+ years designing and facilitating co-creation/ideation/design thinking workshops to drive meaningful business outcomes
6+ years conducting 1:1 research interviews

Responsibilities

Scope, design, and lead in-person and virtual customer-facing co-creation workshops that result in breakthrough ways AI can transform our customers’ business
Communicate complex concepts in a manner that creates enthusiasm and alignment for the proposed future state experiences
Manage executive-level stakeholders; comfortable setting and respectfully communicating expectations
Confidently identify the best way to leverage qualitative research to support a design objective, including the area of focus and research method(s) best suited to the business objectives and customer needs
Demonstrate experience with a wide variety of research methods (e.g., interviewing, surveys, foundational, quantitative, qualitative, etc.). Hands-on experience designing, planning, and facilitating interviews, field research, international research, and survey design
Build connections and partnerships to deliver a persuasive outside-in customer-centric approach to enable a connected experience delivered at scale
Drive a foundational research strategy for the team while partnering with stakeholders to define moments of truth
Clearly and succinctly present possible solutions outside of the designated design space
Review and validate work with peers, stakeholders, and customers to maintain open communication
Ability to see things from various altitudes and communicate holistic solutions
Expertise in Customer Experience Design and Design Thinking