Senior Research Manager

Kingfisher

16h•$75,000•Hybrid

About The Position

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Senior Reseach Manger and you’ll be a big part of this. The Customer Insight team is at the heart of our business, helping us to understand our customers better in order to serve them better. As a Senior Research Manager you will play a pivotal role in helping the business make better, customer-led decisions which ultimately drive customer value through the delivery of compelling and actionable insights. You will coach, support and develop your team to maximise your reach and impact across a wide range of stakeholders, ultimately supporting the growth of our customer base, increasing customer value and driving overall business performance

Requirements

You are passionate about people; looking after the team you lead and growing it in a diverse and inclusive way to champion new ideas and achieve greater success
You have a proven track record of driving change from Insight projects within a business that serves customers (ideally large retail or telecoms)
You’re a passionate advocate of the power of insight
You will have strong analytical and problem-solving skills, with the ability to synthesise complex data from multiple sources and translate it into clear and compelling stories and recommendations
Knowledge of Insight best practices, trends, and industry standards
Experience managing a broad range of market research projects (qual, quant, continuous, ad hoc, etc)
Detail-oriented with strong project management skills to handle multiple initiatives simultaneously
You will have excellent communication and influencing skills, with the confidence to present and communicate insights to senior audiences and diverse stakeholders
You will have a passion for customers and a curiosity for understanding their needs, behaviours, and preferences

Responsibilities

Inclusive team leadership and development: Managing your team, ensuring capabilities now and for the future. Grow and nurture the team through individually tailored coaching and training
Empowering high performance: You will work with your team to set clear goals and success criteria, prioritise development, build resilience and lead inclusively to support each team member to be their best every day
Prioritize the customer: Bring Customer needs to the forefront of everyday thinking, by ensuring the right insights are being shared by the team at the right time, in the right forums and ensuring it is being used in the right way; informing strategy and investment decisions, improving the customer experience and driving a culture of customer centricity
Driving best practice and ROI: Ensuring we maximise value out of all the available tools to maximise ROI from our investments and bring all sources of insight together. Maximising the team’s impact through the identification and delivery of automation and AI functionality
Collaboration: Building relationships with the wider Customer team, to contextualise, enhance and improve outputs and drive automation of administrative activities
Creating a feedback culture: Feedback is critical in shaping growth and in understanding current performance. In this role you will use the B&Q Feedback framework both within the team and across the wider business to ensure we are listening, processing and acting on internal feedback as consistently as we do Customer feedback
Advocating Insights: Influence and build support for the value and purpose of Insight across the business, driving greater commitment to and investment in Insight outcomes, through engagement and collaboration
Budgets and planning: Being responsible for an annual plan and insight budget and reviewing progress