Senior Representative, Customer Service Order Management

Cardinal Health

7d•$19 - $25

About The Position

What Customer Order Management contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Requirements

High School Diploma, GED or equivalent work experience, preferred
2+ years of customer-facing experience in a fast-paced environment, preferred
Proficient in navigating multiple systems to resolve customer inquiries
Effective verbal and written communication skills
Strong interpersonal, critical-thinking, and problem-solving abilities
Highly organized, detail-oriented, and able to work with urgency

Responsibilities

Manage customer concerns from initial contact through final resolution to ensure an exceptional customer experience.
Resolve customer issues ranging from routine requests to complex customer issues requiring detailed research and follow-up.
Process customer orders, returns, and order-related inquiries.
Conduct research and coordinate with internal stakeholders to ensure timely issue resolution.
Partner with Operations, Logistics, Pricing, Collections, 3rd Party, Sales, Retail National Accounts, and other cross-functional teams to resolve concerns.
Support designated sales-related activities, including goodwill credit submissions within approved limits.
Manage aged and escalated cases to ensure timely resolution.