Senior Representative, Alternative Investments

Fidelity Investments•Westlake, TX

About The Position

The Senior Representative, Alternative Investments – Follow Up/Out of Standard role is part of Fidelity’s Alternative Investments Brokerage Operations team. The role follows up with sponsors and transfer agents to obtain timely acknowledgements and confirmations for pending transactions that are 20 days or older, helping serve clients and mitigate organizational risk and exposure. It also works with issuers to obtain delinquent reconciliation files. These daily activities require adherence to policies, procedures, and regulatory guidelines, while building and maintaining relationships and providing a strong client experience. The Follow Up team analyzes and researches pending transactions—including trades, ACAT and non-ACAT receives, internal transfers, and conversions—with issuers for settlement. The associate handles research requests and resolves complex issues in a timely manner. The team also conducts outreach and education for sponsors delinquent in required reporting, such as reconciliation files and auditor opinion letters, and supports other ancillary departmental processes. The position is within Fidelity’s Operations and Services Group (OSG), which provides execution, clearance, and information management services to retail, institutional, and correspondent clients. Fidelity’s Alternative Investments group serves its lines of business and handles end-to-end operations, including asset onboarding, transactions, reconciliation, and servicing requests. Fidelity is transitioning toward a full-time onsite working model through a phased regional and role-based rollout; onsite expectations vary and may evolve. Fidelity will not provide immigration sponsorship for this position. Hiring may be restricted by applicable laws and regulations concerning certain criminal histories.

Requirements

Detail-oriented, with the ability to work effectively with minimal supervision.
Ability to process customer data quickly and accurately.
Team-oriented approach and ability to help maintain a positive work environment.
Strong analytical and decision-making skills.
Ability to prioritize and work effectively in a fast-paced environment with multiple deadlines and processes.
Exceptional quality and productivity in the current role.
Ability to handle and resolve complex problems.
Strong verbal and written communication skills, including the ability to explain complex processes.
Effective time-management, prioritization, and multitasking skills.
Strong PC skills, including Word, Excel, and Access.

Nice To Haves

College degree preferred.
Prior experience with alternative investments processes preferred.

Responsibilities

Follow up with sponsors and transfer agents to obtain acknowledgements and confirmations for pending transactions that are 20 days or older.
Work with issuers to obtain delinquent reconciliation files.
Analyze and research pending trades, ACAT and non-ACAT receives, internal transfers, and conversions with issuers for settlement.
Handle research requests regarding pending transactions and resolve complex issues in a timely manner.
Conduct outreach and educate sponsors delinquent in required reporting, including reconciliation files and auditor opinion letters.
Perform ancillary processes for the department.
Process data-entry transactions and maintenance requests.
Track and monitor outstanding issues and provide timely updates.
Analyze, research, and resolve discrepancies in accordance with departmental service-level agreements to minimize company risk.
Partner with stakeholders to collect reporting information.
Interact with customers, clients, and agents.
Follow policies and procedures and ensure paperwork requirements are met to minimize risk.