Senior Reporting & Billing Professional

Cetera•Dallas, TX

About The Position

Cetera is seeking a Senior Reporting and Billing Professional to provide operational support and customer service to clients, advisors, and internal teams. The role supports Cetera’s advisory programs, including billing operations, asset calculations and reconciliation, account research, and phone support. It also provides operational support for financial planning operations across Cetera’s communities. The position works with Operations Leads, Team Leads, managers, and internal partners to meet service-level agreements, quality metrics, regulatory requirements, and other key performance measures. The professional handles low- to mid-level escalations and complex account research, helps identify and resolve operational or billing issues, supports compliance audit requests, and cross-trains team members in billing functions, Envestnet, workflows, and the Specialty Operations role. The role uses platforms including Docupace, NetX360, AdviceWorks, mAA, Salesforce, and Smartworks. The position is based in Dallas, Texas. It may become hybrid after a successful training period. No travel is required.

Requirements

High school diploma or GED.
At least 1 year of applicable experience.
At least 1 year of experience with Microsoft Office tools.
Intermediate experience with Microsoft Excel.
Ability to multitask effectively in a fast-paced environment.
Flexibility and adaptability to change.
Strong communication and organizational skills.
Ability to learn quickly and respond positively to coaching and training.
Team-player attitude.
Energetic and results-oriented approach.

Nice To Haves

Previous experience in the finance and/or financial services industry.
Bachelor’s degree.
Series 99, 6, or 7 license.
Demonstrated ability to deliver excellent problem resolution, organization, and follow-up.
Ability to manage regulatory deadlines, field inquiries, and internal assignments while multitasking.

Responsibilities

Support Cetera’s advisory programs by providing operational support and customer service to departments and advisors across the Cetera Network.
Process daily work, including advisory billing, asset calculations and reconciliation, customer account research, and department phone support.
Meet process requirements, service-level agreements, quality metrics, regulatory requirements, and key performance measures.
Respond in a timely manner to internal and external customer inquiries through Salesforce, email, mail when applicable, and phone when applicable.
Partner with internal teams to resolve inquiries and operational or billing issues.
Research and resolve complex customer account cases and respond within required timeframes.
Handle low- to mid-level escalations in partnership with Operations Team Leads and leadership.
Cross-train team members on the Specialty Operations role, billing functions, the Envestnet platform, and workflows.
Partner with internal stakeholders, including the Program Manager, AdviceWorks team, and Compliance.
Share responsibility for reviewing and completing compliance audit requests.
Provide operational support for financial planning operations to clients and advisors in different communities.
Learn business, broker-dealer operations, processing, and service to prepare for additional responsibilities.
Work with other team members to provide advisors with consistent, high-quality customer service.
Comply with team processes and procedures.