Senior Reporting Analyst

BMO•VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO, ON

2d•CA$56,000 - CA$103,500•Remote

About The Position

Join BMO's North American Collections Analytics team and help shape the future of collections strategy through data and insights. In this highly visible role, you'll partner with business leaders to drive operational performance, optimize customer contact strategies, enhance incentive effectiveness, and deliver actionable analytics that support key business decisions. If you enjoy turning complex data into meaningful business outcomes, this is an opportunity to make a measurable impact while growing your career with one of North America's leading financial institutions. Understands and articulates the business case of business questions and the estimated value being delivered. Designs dashboards and analyses to be performed, and appropriate visualization and analytics tools to use. Identifies trends and patterns to address identified business questions and provide insights through reporting and data visualization techniques. Works with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytics solutions and decision support tools. Builds various reporting dashboards using the most appropriate data extraction, data cleaning and data visualisation techniques. Provides value through insights, reporting and data visualization techniques. Selects, configures and implements analytics solutions for consistency and repeatability. Researches and applies continuous improvement in data visualization by identifying trends and patterns to transform raw data into actionable business insights. Works with different teams, management and stakeholders to enhance the usability and aesthetic appeal of data analytics solutions deployed in the organization. Translates business needs to technical specifications and evaluates existing data visualization systems in order to improve them. Develops data visualizations of "large" amounts of data that facilitate the intuitive presentation of data to decision makers. Documents data flow, systems and processes to improve the design, implementation and management of business/group processes. Develops tools and delivers training programs for use of reporting tools and self-serve analytics by non-analytical end users; may include delivery of training to audiences. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Experience analyzing call center, Collections, contact strategy, workforce management, or customer operations data is considered an asset.
Bachelor's degree in Business, Finance, Economics, Mathematics, Statistics, Computer Science, Data Analytics, or a related field, or equivalent experience.
Advanced SQL skills with demonstrated experience developing reporting and analytical solutions from large and complex datasets.
Strong proficiency in Microsoft Excel, including advanced formulas, Power Query, data modelling, pivot tables, and automation techniques.
Experience building dashboards, reports, and visualizations using business intelligence tools such as Power BI, Tableau, or similar platforms.
Strong analytical and problem-solving skills with the ability to interpret complex data and translate findings into actionable business recommendations.
Excellent communication and stakeholder management skills with the ability to present insights to both technical and non-technical audiences.
Strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
Foundational level of proficiency: Technical design optimization.
Foundational level of proficiency: Decision Making.
Foundational level of proficiency: Systems Thinking.
Foundational level of proficiency: Data visualization.
Foundational level of proficiency: Data storytelling.
Foundational level of proficiency: Data mining.
Foundational level of proficiency: Illustration.
Foundational level of proficiency: Creative thinking.
Foundational level of proficiency: Problem Solving.
Intermediate level of proficiency: Insights design.
Intermediate level of proficiency: Insights development and reporting.
Intermediate level of proficiency: Verbal & written communication skills.
Intermediate level of proficiency: Collaboration & team skills.
Intermediate level of proficiency: Analytical and problem solving skills.
Intermediate level of proficiency: Data driven decision making.
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Technical proficiency gained through education and/or business experience.

Responsibilities

Designs dashboards and analyses to be performed, and appropriate visualization and analytics tools to use.
Identifies trends and patterns to address identified business questions and provide insights through reporting and data visualization techniques.
Works with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytics solutions and decision support tools.
Builds various reporting dashboards using the most appropriate data extraction, data cleaning and data visualisation techniques.
Provides value through insights, reporting and data visualization techniques.
Selects, configures and implements analytics solutions for consistency and repeatability.
Researches and applies continuous improvement in data visualization by identifying trends and patterns to transform raw data into actionable business insights.
Works with different teams, management and stakeholders to enhance the usability and aesthetic appeal of data analytics solutions deployed in the organization.
Translates business needs to technical specifications and evaluates existing data visualization systems in order to improve them.
Develops data visualizations of "large" amounts of data that facilitate the intuitive presentation of data to decision makers.
Documents data flow, systems and processes to improve the design, implementation and management of business/group processes.
Develops tools and delivers training programs for use of reporting tools and self-serve analytics by non-analytical end users; may include delivery of training to audiences.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.