KWLOT Senior Repair Technician

Extend-A-Family Waterloo Region•Kitchener, ON

2d•CA$23 - CA$25•Onsite

About The Position

Extend-A-Family Waterloo Region (EAFWR) is seeking a Senior Repair Technician for the Kitchener-Waterloo Library of Things (KWLOT) project. This role involves leading the expansion of community repair offerings, including Repair Cafés, Member Fix-It Days, and drop-off repair services. The Senior Repair Technician will diagnose and fix common household goods, mentor a Junior Repair Technician, and lead workshops to teach community members repair skills. The position is supported by the Ontario Trillium Foundation's Grow Grant and emphasizes equity and sustainability. The ideal candidate will have lived experience of disability and senior-level confidence in repair work and leadership.

Requirements

Lived experience of disability
2+ Years of experience in professional repairs and/or maintenance
Entrepreneurial spirit with comfortability in collaboratively building new service offers
Ability to repair items while teaching/instructing others
Ability to diagnose technical issues and provide solutions
Strong problem-solving skills and attention to detail
Strong oral and written communication
Experience leading and mentoring others
Expert comfortability with the use of repair tools
Able to lift 40lb items onto/off of tables
Strong work ethic
Flexible and agile collaborator who works well in a team environment
High School Diploma or Equivalent

Nice To Haves

Post-secondary education or equivalent years of experience in repair, such as: Mechanical Technician, Automotive Mechanic, or Construction is an asset, but not a requirement

Responsibilities

Repair small electrical appliances, such as lawn and garden equipment and power tools.
Consult customer or refer to work order to establish nature of the appliance malfunction.
Refer to schematic drawings or product manuals and replace or repair parts or components using hand tools and soldering equipment.
Diagnose technical issues, repair malfunctions, and replace parts as needed.
Observe operation of appliance and conduct voltage, resistance and other tests using electrical test equipment.
Provide customer service and advise customers on maintenance and equipment use.
Inspect devices or equipment for faults and damages.
Test repaired equipment for proper functioning and ensure the job meets safety regulations.
Clean and degrease tools and parts as required.
Provide quality customer service and support customer knowledge of repairs.
Maintain an organized and neat work environment.
Keep records of repairs and maintenance for all equipment.
Prepare estimates and written accounts of work performed.
Stay up-to-date with industry standards and new technologies.
Order all necessary parts.
Provide skill building and/or mentorship opportunities for repairing items.
Be able to mentor/teach other repair technicians.
Support logistics of repair events.
Support volunteer coordination for repair events.
Maintain awareness of and adherence to relevant guidelines, policies and procedures.
Participate in training and staff development as requested/required.
Provide documents relevant to the position as requested by EAFWR.
Completing other duties as required.