Senior Renewal Account Manager

Rapid7•Boston, MA

About The Position

Rapid7 is seeking a strategic and results-oriented Senior Renewal Account Manager to lead renewal and expansion efforts across our most complex customer accounts. In this role, you will own high-value, enterprise, multi-product renewal negotiations, engage directly with executive stakeholders, and drive predictable retention and recurring revenue growth. The Renewal Account Management team powers Rapid7’s recurring revenue strategy by securing retention and expanding commercial partnerships across enterprise accounts. We partner closely with Sales, Customer Success, Channel, and Finance to deliver seamless customer experiences and sustained business value. As a Senior Renewal Account Manager, your primary responsibility will be to lead end-to-end renewal execution and drive commercial growth across strategic accounts.

Requirements

4–6+ years of SaaS renewals, account management, or commercial sales ownership experience with proven retention success.
Expertise managing complex, multi-product enterprise renewal cycles and channel ecosystems.
Ability to hold self and others responsible for driving predictable retention outcomes, forecast accuracy, and clear deal ownership.
Ability to build a global network and work across boundaries with Sales, Customer Success, and Finance to deliver cohesive strategies.
Ability to think big and act small by breaking renewal targets into clear account plans, time-bound milestones, and risk mitigation steps.
Ability to embrace difficult conversations, actively listen, and check for understanding during high-stakes contract negotiations and escalations.
Strong executive communication skills and advanced proficiency in Salesforce, Clari, and forecasting tools.
Analytical rigor, strong business judgment, and a track record of balancing customer advocacy with commercial outcomes.
Prior experience within the cybersecurity or enterprise SaaS industry.
Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

Responsibilities

Own the end-to-end renewal process for assigned enterprise accounts, ensuring timely and accurate contract execution.
Develop and execute data-driven renewal strategies that align customer business goals with Rapid7 commercial priorities.
Lead high-stakes contract, pricing, and term negotiations with senior executive stakeholders and procurement teams.
Build trusted relationships across customer executive, finance, and procurement functions to maintain account continuity.
Identify, qualify, and execute portfolio expansion opportunities in close partnership with Sales and Channel teams.
Maintain accurate renewal forecasts, deal hygiene, and account insights using Salesforce and Clari.
Serve as a mentor to Renewal Account Managers, offering guidance on deal structuring, negotiation strategies, and best practices.
Collaborate with leadership to refine renewal playbooks, retention workflows, and team enablement initiatives.