Senior Remote Upgrade Engineer
About The Position
As a Senior Remote Upgrade Engineer within Baxter Care Communications, you'll help healthcare organizations maintain and modernize the communication systems that support patient care. This is where your technical expertise directly impacts system reliability, clinical workflows, and customer success. In this role, you'll assess existing customer environments, execute complex software and infrastructure upgrades, and ensure Baxter Care Communications solutions continue to operate securely and effectively. Your work will support healthcare facilities as they adopt new technologies, enhance performance, and maximize the value of their Baxter investments.
Requirements
- Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field, or 4+ years of equivalent experience in software, systems administration, or networking.
- Experience deploying, upgrading, and supporting Microsoft Windows Server environments, SQL Server, IIS, and associated enterprise systems.
- Experience deploying, configuring, and supporting Linux-based environments, including Kubernetes platforms.
- Knowledge of networking concepts including TCP/IP, IP routing, switching, VLANs, OSI model, client-server architecture, and network security.
- Experience configuring, troubleshooting, and supporting Windows and Linux operating systems in production environments.
- Experience in at least two of the following technical areas: SQL, scripting, reporting tools, or analytics platforms
- Networking (routing, switching, security)
- Enterprise hardware, storage, or server infrastructure
- Middleware platforms
- HL7 integrations
- Microsoft Windows
- Linux and Kubernetes
- Enterprise wireless networking
- Knowledge of Wi-Fi technologies and related security protocols.
- Ability to travel up to 25%.
Responsibilities
- Assess existing Care Communications deployments and develop upgrade plans based on software, hardware, network, and integration requirements.
- Execute upgrades across Windows and Linux-based platforms, application servers, databases, and proprietary Baxter hardware.
- Configure and validate networking components including TCP/IP, routing, switching, VLANs, wireless technologies, and security controls.
- Support technical integrations involving customer infrastructure, middleware, clinical systems, and third-party applications.
- Troubleshoot and resolve complex issues involving operating systems, databases, networks, applications, and connected devices.
- Perform system verification and testing activities to confirm performance, reliability, and functionality following upgrades.
- Develop and maintain technical documentation, upgrade procedures, and deployment standards.
- Contribute to process improvement initiatives that increase upgrade quality, efficiency, and consistency.
Benefits
- Medical and dental coverage that start on day one
- Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
- Flexible Spending Accounts
- Educational assistance programs
- Time-off benefits such as paid holidays
- Paid time off ranging from 20 to 35 days based on length of service
- Family and medical leaves of absence
- Paid parental leave
- Commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- Childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
