Senior Remote Oral Surgery Billing Manager

Dental Claim Support•Savannah, GA

37d•Remote

About The Position

Dental Claim Support (DCS) is a dental revenue cycle management company that works with dentists, dental offices and DSOs in the United States. DCS improves the lives of dentists and their teams through expertise plus technology to maximize revenue and support patient care. Our dental billing systems and processes allow our employees to work all aspects of the full revenue cycle system efficiently, to increase profits for dental practices and groups. As a Senior Account Manager for our Oral and Maxillofacial Surgery unit, you will play a pivotal role in shaping the strategic direction of our Assistant Account management, and Account Management team. Collaborating closely with the Senior Operations Manager, you will lead and oversee the performance of our Account Managers, ensuring exceptional service delivery and client satisfaction. Your responsibilities will encompass data-driven decision-making, workforce planning, and driving continuous improvement efforts to enhance departmental and client success. The Senior Account Manager within our Oral and Maxillofacial Surgery Department plays a pivotal role in our organization, overseeing their assigned cohort of Account Managers and Assistant Account Managers, while ensuring strict adherence to organizational policies and procedures. With a primary focus on compliance, this role allocates company resources optimally and ensures that employees follow established procedures in their daily tasks. Collaborating closely with the Insurance Billing Department, the Senior Account Manager aids in the development of performance goals, communicates these objectives to their team, and aligns them with our broader organizational goals. Beyond compliance, this position is instrumental in upholding Dental Claim Supports' quality standards through continuous monitoring, performance evaluations, timely feedback, and comprehensive training, all of which contribute significantly to our commitment to excellence in client service and satisfaction.

Requirements

5+ years of proven leadership in team management, leading a team of 5+ members.
Oral and maxillofacial surgery operations and revenue cycle management experience required.
Working knowledge of oral surgery billing, including dental and medical cross-coding (CDT, CPT, and ICD-10).
Understanding of oral surgery workflows, including pre-authorizations, medical necessity documentation, and coordination of benefits between medical and dental payers.
Strong analytical, communication, and negotiation skills.
Results-oriented mindset with a focus on revenue growth.
High EQ, conflict resolution, workforce planning and relationship management expertise.
Intuitive problem-solving and strategic thinking.
Project management and KPI monitoring abilities.
Commitment to workforce retention and team collaboration.
Proficiency in quality control and change management.
Proficiency in Microsoft Office (Excel, Word, Outlook, etc.).
Willingness to adapt and learn in a dynamic industry.

Nice To Haves

Google Drive a plus.

Responsibilities

Oversee assigned cohort of Account Managers and Assistant Account Managers, ensuring strict adherence to organizational policies and procedures.
Allocate company resources optimally and ensure employees follow established procedures.
Collaborate with the Insurance Billing Department to develop performance goals and communicate objectives to the team.
Uphold Dental Claim Support's quality standards through continuous monitoring, performance evaluations, timely feedback, and comprehensive training.
Demonstrate strategic leadership by aligning team efforts with organizational goals, making data-driven decisions, and ensuring resource allocation for maximum efficiency.
Build and develop high-performing teams through coaching, mentoring, and nurturing skills.
Manage client relationships, including conflict resolution and proactive measures to maintain client satisfaction.
Monitor trends, identify areas for improvement, and make informed strategic decisions through data analysis and metrics interpretation.
Facilitate meetings with team members, cross-departmental teams, upper management, and clients.
Engage effectively with stakeholders, including upper management and clients.
Resolve issues related to clients and team members while maintaining a focus on solutions.
Oversee client onboarding, resource allocation, and adherence to timelines.
Assign teams and specialists to clients, monitor their interactions, and optimize processes.
Undertake various roles and responsibilities, including stepping in as a stand-in Account Manager.
Monitor KPIs.
Commit to workforce retention and team collaboration.
Ensure proficiency in quality control and change management.