Senior Release Manager

NinjaOne

1d • Hybrid

About The Position

We are seeking a Senior Release Manager to drive and scale release management for NinjaOne’s rapidly growing SaaS platform. In this role, you will define and evolve release processes end-to-end—bringing structure and consistency to how we plan, coordinate, and deliver across teams. You’ll partner closely with engineering and cross-functional stakeholders to align scope, manage dependencies, and ensure smooth, reliable releases. You’ll play a key role in building scalable systems and processes, simplifying complexity, and solving ambiguous challenges in a fast-paced environment. This role requires a hands-on, data-driven approach to improving release performance and enabling teams to move faster with confidence as we continue to grow.

Requirements

• 5+ years Program/Project Management experience with Software Engineering teams.
• Proven experience managing releases for SaaS or cloud-native platforms at scale.
• Experience working with distributed systems and microservices architectures.
• Outstanding organizational, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Strong aptitude for quick learning in dynamic environments.
• Ability to influence without authority and drive alignment across engineering and business teams.
• Strong understanding of CI/CD pipelines, release automation, and Software Engineering practices.
• Familiarity with tools such as Jenkins, GitHub Actions, GitLab CI, ArgoCD, or similar.
• Working knowledge of AWS or similar cloud platforms.
• Continuous improvement mindset with a focus on scalability and efficiency.
• Bachelor's Degree related to technical discipline or equivalent professional experience.

Nice To Haves

• Experience in our stack: Java, Kotlin, C++, Golang and Postgres.
• Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture.

Responsibilities

• Manage execution of the deployment plan during production deployment, including fielding of deployment issues, escalations, and contingencies, acting as the primary point of contact throughout the deployment execution.
• Coordinates engineering teams and stakeholders for high-frequency, complex releases.
• Onboards internal customers to the Release Engineering platform.
• Assists with requirements and processes for the automated release platform.
• Communicates release status, action items, and updates.
• Assists the Support team with public communications.
• Manages all release communications, schedules, landing pages, and calendar entries.
• Monitors release phase progress with metrics.
• Defines clear ownership and escalation processes for release issues, ensuring rapid routing to the right stakeholders and consistent resolution.
• Document and refine process to reduce or minimize release-related risks and issues
• Continuously improves release processes by incorporating best practices.
• Other duties as needed

Benefits

• Comprehensive benefits package, which includes medical, dental, and vision insurance.
• 401(k) plan.
• Unlimited PTO.
• Opportunity for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior