Senior Technical Release Manager

Medallia • Mclean, VA

18h • Hybrid

About The Position

Medallia is seeking a highly experienced Senior Technical Release Manager to own the end-to-end deployment lifecycle for their platform. This role requires hands-on technical experience combined with the ability to bridge the gap between process management and cloud architecture, orchestrating complex, zero-downtime releases within a cloud-native AWS ecosystem. The successful candidate will deeply understand the deployment pipelines and infrastructure making them happen, not just schedule releases.

Requirements

• 3+ years in technical release management, DevOps, or SRE roles, with at least 1 year explicitly working on enterprise-scale deployments on AWS.
• Familiarity with AWS services (e.g., ECS, EKS, Lambda, S3, CodePipeline) and modern CI/CD toolchains (e.g., GitHub Actions, GitLab CI).
• Deep understanding of continuous integration/delivery concepts, advanced Git branching strategies, and pipeline automation.
• Working knowledge of Terraform or AWS CloudFormation to effectively review and coordinate infrastructure changes tied to application releases.
• Exceptional ability to translate complex deployment risks and technical bottlenecks to executive leadership and non-technical stakeholders.

Nice To Haves

• Familiarity with observability tools (CloudWatch, Prometheus) to evaluate post-release health metrics.
• Experience releasing software within a strict regulatory compliance framework (SOC2, HIPAA, or PCI-DSS).

Responsibilities

• Plan, coordinate, and execute all software and infrastructure releases for the platform across staging and production environments.
• Enforce advanced deployment patterns, including blue/green, canary, and rolling deployments, ensuring uninterrupted service for end users.
• Lead Deployment Readiness Reviews (DRR), evaluate Infrastructure as Code (Terraform/CloudFormation) changes, and enforce strict release readiness criteria.
• Partner intimately with DevOps, SRE, QA, and engineering squads to eliminate pipeline bottlenecks and continuously optimize release velocity.

Benefits

• medical
• dental
• vision
• 401(k)
• short-term and long-term disability
• life and AD&D insurance
• statutory leaves
• paid parental leave
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed