TransFund Senior Relationship Manager
About The Position
The Senior Relationship Manager, TransFund is primarily responsible for directing and providing service to TransFund’s most significant and technically complex clients, including ongoing support, consultation, cross-selling new products, and contract renewal. Also produces network improvements through product development, system enhancements, training materials and customer documentation, and provides training for lesser-experienced Relationship Managers. This is a team that has your back, where collaboration creates trust, and everyone pitches in when there is an issue to resolve. Regularly scheduled team meetings and teambuilding activities are commonplace. You’ll have the autonomy to define your own call/work plan for the year. You’ll travel about 50% of the time. You’ll act as the senior escalation contact for client service issues. You’ll participate in the development of new products and network enhancements to provide additional revenue opportunities.
Requirements
- Bachelor's degree in Business or Finance
- 7+ years’ experience in the EFT industry
- 5+ years’ experience in sales and relationship management involving financial institutions, data processors, ATMs and a card base commercial lending environment or an equivalent combination of education and experience
- Extensive knowledge of the EFT Industry, especially related to processing
- Extensive knowledge of relationship management methodology
- Advanced knowledge of Bank products, operations/product delivery system, banking applications
- Excellent verbal and written communication skills
- Excellent PC and software package skills and on-line system experience
- Excellent organizational skills
- Excellent interpersonal skills in order to lead, motivate, and promote team building
Responsibilities
- Directing and providing service to TransFund’s most significant and technically complex clients
- Ongoing support, consultation, cross-selling new products, and contract renewal
- Producing network improvements through product development, system enhancements, training materials and customer documentation
- Providing training for lesser-experienced Relationship Managers
- Acting as the senior escalation contact for client service issues
- Participating in the development of new products and network enhancements to provide additional revenue opportunities
Benefits
- Excellent training and development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
