Relationship Manager/Senior Relationship Manager

Meridian Credit Union•London, ON

1d•CA$79,000 - CA$110,000•Hybrid

About The Position

This role is responsible for the overall management and growth of a portfolio of accounts for mid-size and moderately complex, diversified members, focusing on their lending needs. The position involves annual reviews of account risk and profitability, monitoring problem accounts, and developing risk mitigation plans. Key responsibilities include analyzing financial statements, evaluating security, establishing loan terms and interest rates, and recommending Commercial Credit Applications within established limits. The ideal candidate will be a professional adept at building and nurturing community and member relationships, aiming to grow the commercial book's size and profitability while minimizing loan risk and maximizing product penetration. This role thrives in a fast-paced environment with a commitment to achieving results. The successful candidate will have experience in managing medium to large real estate lending transactions and lending to the Hospitality and General Industry sectors, including working capital financing. This person will be responsible for generating medium to large credits within the Business Banking Centre.

Requirements

University Degree in Business or Finance or related discipline or an equivalent combination of education and experience.
Minimum of two to five years of progressive commercial lending experience in sales/service and managing a diverse portfolio in commercial banking environment or like field.
Proven experience and expertise in structuring, managing and servicing medium to large real estate and construction financing deals will be a definite advantage.
Advanced knowledge of business lending policies, complex procedures, techniques and documentation requirements
Advanced knowledge of statutory guidelines and regulations governing business lending
Extensive credit and non-credit product knowledge with a desire to enhance the level and breadth of this knowledge base on an on-going basis.
Strong, proven, origination, business development, relationship building and portfolio management skills
In depth knowledge of accounting policies and procedures.
Effective knowledge of banking systems and computer applications.
Advanced understanding of credit risk, credit structuring and underwriting skills.
Strong negotiation, communication and presentation skills (both verbally and in writing).
Ability to work independently with confidence and strong commitment to Member service.
Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.

Nice To Haves

Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset

Responsibilities

Manage and grow a profitable commercial financing portfolio of diversified Commercial business members.
Structure, negotiate and document credit and cash management arrangements outlining loan terms and conditions relative to risk, needs of borrower and cost of administration ensuring an appropriate return to the Credit Union.
Demonstrate a well-developed understanding and solid analytical skills in the areas of balance sheets, cash flow mechanics, and business plans presented by Members.
Exhibit strong general business sense coupled with the ability to develop a comprehensive finance package structured exclusively to meet the member’s credit and non-credit needs.
Actively monitor and manage the profitability of Meridian’s relationship with a member in order to retain and maintain business.
Keep abreast of changes within diverse industry sectors and proactively identifies opportunities to improve the growth and development of the assigned portfolio by analyzing member needs, trends, and competitor offerings.
Independently generate credit and deposit opportunities in assigned region through cultivation of prospects, calling on referral resources, and networking with centers of influence.
Proactively build and maintain a sales plan that includes outbound calling, marketing efforts and cross selling of Meridian’s products and services in order to position Meridian and the Relationship Manager as the Centre of Influence.
Minimize loan risks through diligent, timely and proactive annual financial reviews and ongoing monitoring of changing economic/marketplace influences and applicable industry trends/data.
Conduct extensive due diligence and prepares credit submissions in accordance with the company’s standards and procedures and presents them to the Regional Vice President.
Focus on the highest quality Member service, ensuring alignment with overall Meridian and Commercial goals and objectives.
Mentor and coach less experienced Commercial Services colleagues through collaborative teamwork and provide advice with regards to account management and credit structuring.
Actively participate in Company and Community events and activities while demonstrating Meridian Values.