Senior Relationship Manager

EES Agency•Nashville, TN

67d•Onsite

About The Position

The Senior Relationship Manager is responsible for promoting and selling the services of EES to prospects and current clients by developing key growth sales strategies, tactics, and action plans. This role ensures full client satisfaction through oversight of client relationship, execution, and post-event follow-up to secure further business (account management).

Requirements

Minimum of 3+ years experience in a sales driven position.
Strong listening, negotiation, and presentation skills; maintains an atmosphere of teamwork and builds the external reputation of EES.
Effective decision maker; excellent solicitation, negotiation and closing abilities.
Complete understanding of the business of events, including budgeting, information processing and formatting, and communications with executive level clients.
Outstanding customer service skills.
High level of multi-tasking skills and management of multiple programs, proposals and contracts simultaneously.
Self-motivated with ability to operate independently, while being able to keep VP of Event Strategy and Sales informed of progress daily/weekly.
Strong organizational skills with recognizable attention to detail and creativity; understanding how to organize information for ease of understanding by clients, vendors, peers and supervisor.
Clear, concise written and verbal communication skills including proposals.
Strong computer skills with hands-on knowledge of Google (Sheets, Docs, Gmail) and Microsoft Office (Word, Excel, PowerPoint and Outlook).
Must reside in city for sales work Nashville, TN.

Nice To Haves

CMP or DMCP desired.
Experience with Viper, NetSuite, Canva and ClickUp beneficial but not required.

Responsibilities

Serve as a spokesperson for the company by establishing and maintaining strong community and vendor relations for the purpose of pursuing and obtaining new clients, and growing current clients.
Responsible for generating leads that result in increasing the yearly gross sales of the company by achieving assigned sales goals.
Conduct sales calls/emails to prospective clients within his/her assigned market and keeping accurate records and documentation of all conversations and pertinent client information with Viper.
Conduct site visits and attends and assists with client events for solicitation purposes; attends hotel pre-convention meetings when requested.
Develop a plan to complete a proposal based on the needs of the client to ensure complete satisfaction with products and services and within the time outlined; ensure that proposal templates/information is accurate and up to date; listen to the prospect or client needs and be able to turn that information into a detailed proposal of services, estimating a proper event management fee and effectively communicating the value proposition, including the proven ability to position services against competitors.
Oversee the production of detailed and professional proposals; ensures costing sheets are accurate to products sold.
Establish, maintain and continually update records of client activities as well as update individual records of client requests, changes, additions and deletions within Viper.
Collaborate with the operations manager throughout the planning process to ensure a seamless client experience.
After the sale, continue high-level personal contact with clients for the purpose of quality control, complete client satisfaction, and to promote repeat business.
Attend and give pertinent feedback during weekly Sales meetings.
Attend networking opportunities to continue company availability, as well as personal development.
Other duties as assigned.