Senior Relationship Manager

Marsh McLennan•Morristown, TN

2d•Hybrid

About The Position

We are seeking a talented individual to join our Voluntary Benefits team at Mercer. This is a hybrid role that has a requirement of working at least three days a week in the office. Mercer’s Voluntary Benefits Practice is looking for a consultant with strong leadership skills who works independently and has excellent client communication & management. In this role you will have the opportunity to play a key role in developing the overall strategy for a subset of clients. If you have a strong history of being highly collaborative within a large organization, as well as a track record of delivering results for your clients this may be the role for you.

Requirements

Bachelor’s Degree required
Voluntary Benefits subject matter experience required
Strong voluntary benefits product, process and market knowledge (to include but not be limited to supplemental health, ID Theft Protection, Legal, Auto/Home, Discount, Purchasing Programs, Discount, Pet Insurance, Life with LTC)
5+ years’ experience as a Consultant with background in Client Management (Large Clients) or Sales (Large Clients)
Strong financial and business acumen
Ability to work in a fast-paced environment, successfully manage multiple and conflicting priorities to meet or exceed deadlines
Current Life/Health License or ability to obtain within 6 months of hire
Strong collaboration and team focused skills (relationship building and fostering with Mercer Health & Benefits and Voluntary Benefits colleagues)

Nice To Haves

Demonstrated success working with C-Suite Executives
Demonstrated success in expanding and retaining client relationships
Ability to support Large Market Clients

Responsibilities

Maintain and expand a large to mid-sized book of business containing larger or nuanced accounts across various industries or specialties and may contribute to the sales work for complex, high-priority accounts owned by senior colleagues
Develop the sales and retention strategy for client accounts leveraging an in-depth understanding of client needs, market trends and product and service offerings
Conduct robust client analyses to create customized product and solution recommendations
Address escalated issues in a timely and effecting manner and works to ensure relationships are in a positive standing and delivering on promised timelines and deliverables
Actively engage and nourish relationships and professional networks within client organizations
Attend and participate in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the company