Senior Relationship Banker

Consumers National Bank•Canton, OH

11d

About The Position

The Senior Relationship Banker opens customer accounts and sells bank deposit products and services, assists customers with inquiries and problems, and handles consumer loans from application through closing. The role may also provide management with supervisory and administrative support as needed and requires independent judgment with minimal supervision. The banker delivers customer service, performs teller and customer service representative duties, supports retail lending, identifies customer needs, generates business, and contributes to a collaborative banking-center environment. Saturday work and occasional extended hours may be needed to accommodate business flow.

Requirements

At least two years of progressive banking, financial services, or teller experience, with successful compliance, customer service, cash handling, referral, and/or cross-sell ratings.
Ability to demonstrate competence in retail consumer lending responsibilities and duties.
Proficiency in interpersonal communication, both verbal and written; concise communication is critical in daily interactions with customers, employees, and vendors.
Ability to prepare or interpret basic verbal and written instructions and perform routine mathematical functions.
High school diploma or equivalent.
Obtain and maintain Notary and NMLS certifications.
Ability to identify customer needs, goals, and objectives and suggest matching bank products and services.
Ability to respond to customers' inquiries and assist with problem resolution.
Ability to work effectively as a team member.
Proficiency in basic computer skills.
Careful attention to detail and time management.

Responsibilities

Deliver exceptional customer service with a positive approach across retail banking.
Complete Teller and CSR tasks and responsibilities in accordance with established policies, procedures, and guidelines.
Maintain the cash drawer within assigned limits, handle currency accurately, and balance the drawer.
Open all types of deposit accounts for customers.
Take consumer loan applications and assist other lenders.
Provide Notary Public services and Medallion Signature Guarantee services.
Build customer loyalty and establish relationships through courtesy and friendliness, including addressing customers by name.
Contribute to a positive banking-center environment through teamwork, team spirit, and coaching.
Identify customer needs and refer appropriate financial products and services.
Generate new business to help meet established profitability goals.
Work Saturdays and occasional extended hours as needed to accommodate business flow.
Assist management with supervisory and administrative duties as needed.