Senior Relationship Banker

Consumers National Bank•Canton, OH

12d

About The Position

The Senior Relationship Banker opens accounts and sells bank deposit products and services, assists customers with inquiries, problems, and directions, and handles consumer loans from application through closing. The position may also relieve management of some supervisory and administrative duties as needed, and requires independent judgment with minimal supervision. The role provides customer service across retail banking, completes Teller and Customer Service Representative (CSR) duties, maintains a cash drawer, opens deposit accounts, takes consumer loan applications, and supports other lenders. It also provides Notary Public services and Medallion Signature Guarantees, develops customer relationships, identifies customer needs, refers products and services, and generates business to help meet profitability goals. The Senior Relationship Banker contributes to a positive banking-center environment through teamwork, team spirit, and coaching. Saturday work and occasional extended hours may be needed to accommodate business flow. Consumers National Bank describes its culture as collaborative and community-focused, with recognized employee achievements and an emphasis on exceeding customer and shareholder expectations. The bank offers a generous benefits package, competitive wages, and a collaborative professional work environment. Background, credit, and previous employment checks apply to applicants.

Requirements

At least two years of progressive banking, financial services, or teller experience, with successful compliance, customer service, cash handling, referral, and/or cross-selling ratings.
Ability to demonstrate competence in retail consumer lending responsibilities and duties.
Proficiency in interpersonal communication, both verbal and written; concise communication is critical for daily interactions with customers, employees, and vendors.
Ability to prepare or interpret basic verbal and written instructions and perform routine mathematical functions.
High school diploma or equivalent.
Obtain and maintain Notary and NMLS certifications.
Ability to identify customer needs, goals, and objectives and suggest matching bank products and services.
Ability to respond to customers' inquiries and assist with problem resolution.
Ability to work effectively as a team member.
Proficiency in basic computer skills.
Careful attention to detail and time management.

Responsibilities

Deliver exceptional customer service with a positive approach in retail banking.
Complete Teller and CSR tasks and responsibilities in accordance with established policies, procedures, and guidelines.
Maintain a cash drawer within assigned cash limits, handle currency accurately, and balance the drawer.
Open all types of deposit accounts for customers.
Take consumer loan applications and assist other lenders.
Provide Notary Public services and Medallion Signature Guarantees.
Build customer loyalty and establish customer relationships through courtesy and friendliness, including addressing customers by name.
Contribute to a positive banking-center environment through teamwork, team spirit, and coaching.
Identify customer needs and refer financial products and services.
Generate new business to help meet established profitability goals.
Work Saturdays and occasional extended hours as needed to accommodate business flow.