Senior Relationship Banker

F.N.B. Corporation•Huntersville, NC

9d•Onsite

About The Position

This position is primarily responsible for executing traditional consumer banking requests for retail banking customers. The Senior Relationship Banker executes branch leads according to consumer bank standards, completes customer transaction requests, and converts transactions into qualified sales or referral leads. The role follows FNB policies, strategies, programs, and Core Values and may require work at various locations within the market. The position also performs assigned branch operational duties, including routine teller transactions and other tasks under established policies and procedures. Employees are responsible for managing risks encountered in their work and complying with regulatory laws and company procedures. Overnight travel may be required for training, particularly during onboarding.

Requirements

High school diploma or GED.
At least 1 year of job-related experience.
Experience in a related position.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, but will be required.

Responsibilities

Promote sales by leveraging sales leads, making outbound calls, greeting customers, and identifying service and product needs.
Recommend and sell or cross-sell Bank products and services; achieve individual weekly sales goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with managing daily sales activity, including pre-shift sales huddles and monitoring and measuring sales results.
Perform assigned branch operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure tasks are performed according to current policies and procedures.
Perform routine teller transactions and other operational tasks under established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor business risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws and company procedures.