Senior Relationship Banker

F.N.B. Corporation•Durham, NC

21d•Onsite

About The Position

This position is primarily responsible for carrying out traditional consumer banking services for retail customers. The Senior Relationship Banker executes branch leads according to consumer bank standards, fulfills customer transaction requests, and converts transactions into qualified sales or referral leads. The role follows FNB policies, strategies, programs, and Core Values and may require working at various locations within the market. The employee is also accountable for managing and monitoring business risks and complying with applicable regulatory requirements and company procedures.

Requirements

High school diploma or GED.
At least 1 year of job-related experience.
Experience in a related position.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level MS Word skills.
Intermediate-level MS Excel skills.
Basic-level MS PowerPoint skills.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier; preferred, but required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier is preferred, though it will be required.

Responsibilities

Promote sales by leveraging sales leads, making outbound calls, greeting customers, and identifying customer service and product needs.
Recommend and sell or cross-sell Bank products and services; identify and achieve individual weekly sales goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with daily sales activity, including pre-shift sales huddles and monitoring and measuring sales results.
Perform assigned branch operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure assigned tasks follow current policies and procedures.
Perform routine operational duties, including teller transactions and other tasks in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in daily work as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws and company procedures.