Senior Relationship Banker

First Commonwealth Bank•Ligonier Township, PA

About The Position

As a First Commonwealth Senior Relationship Banker, you will help improve the financial lives of customers and their businesses by building relationships, educating and advising customers, and identifying financial solutions. You will own customer issues through resolution and help keep the Financial Solutions Center running smoothly and efficiently. In partnership with your Manager, you will drive consumer sales by developing existing customer relationships and engaging new prospects. You will also participate in peer coaching and role-playing and contribute to your own development. The role is eligible for quarterly sales and service incentives. The position focuses on five areas: deepening existing consumer relationships (40%); establishing and growing consumer relationships (40%); championing operations and compliance (10%); personal development (10%); and delivering a strong customer experience every day. Responsibilities include customer onboarding and outbound calling, appointments and referrals, prospecting, account openings, customer privacy and operational controls, coaching, training, and resolving customer concerns.

Requirements

High school diploma or equivalent.
Five or more years of relevant experience in a client-centric sales environment, with a proven record of exceeding assigned goals, delivering high-quality client service, and meeting operational expectations.
Excellent communication skills, a passion for helping others, motivation to learn, solutions-based sales skills, professionalism, resourcefulness, strong relationship-building skills, and the ability to excel in a complex and dynamic environment.
Technological proficiency, including Microsoft Office, the internet, mobile technology, and banking systems.
Register with and maintain current registration with the National Mortgage Licensing System & Registry (NMLS); the required MU4R questions and registration are provided through the NMLS website.
Valid driver's license and ability and willingness to travel regionally.

Responsibilities

Stay connected with customers through onboarding and outbound calling.
Generate consistent, meaningful weekly appointments, including with prospects.
Identify partner referrals by asking purposeful questions.
Uncover consumer lending opportunities, particularly those secured by real estate.
Manage an assigned portfolio of Top 500 customers.
Use marketing campaigns to inform customers about products.
Ask for referrals and promote the Refer-A-Friend program.
Use research, tools, and techniques to prospect for customers.
Use BUILD and BUILD 2.0 with every account opening.
Protect customer privacy and security, and have appropriate conversations about NSF/OD and fee retention.
Follow cash-handling, teller-difference, dual-control, and audit guidelines.
Delegate and oversee responsibilities to help others learn internal controls.
Mitigate risk by following First Commonwealth Bank policies, procedures, and processes.
Take ownership of personal development, practice BUILD and BUILD 2.0 skills, and develop knowledge of business products and digital products.
Stay informed through Need2Know and First2Know, participate in peer coaching and role-playing, seek feedback, and complete required training on time.
Live the company's Mission and Core Values and champion its Customer Service Promise.
Support team sales effectiveness through BUILD and consistent outbound calling.
Follow through promptly on customer problems and serve as the single contact for resolution.
Follow the “One to say YES, two to say NO” rule and maintain high standards of conduct and account integrity.