Senior Relationship Banker

First National Bank Of Pennsylvania•Huntersville, NC

About The Position

The Senior Relationship Banker executes traditional consumer banking services for retail banking customers. The role handles branch leads according to consumer bank standards, completes customer transaction requests, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, strategies, programs, and Core Values, and may be required to work at various locations within the market. The position also supports branch sales activity and daily operations, including customer relationship lifecycle tasks, teller transactions, and operational duties assigned by the branch. All employees are responsible for managing risks encountered in their work and complying with regulatory requirements and company procedures.

Requirements

High school diploma or GED.
At least 1 year of job-related experience.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Attention to detail.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required.
Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier.

Responsibilities

Promote sales by leveraging sales leads, making outbound calls, greeting customers, and identifying service and product needs.
Recommend and sell or cross-sell appropriate Bank products and services.
Identify and achieve individual weekly sales goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with daily sales activity, including pre-shift sales huddles and monitoring and measuring sales results.
Complete assigned branch operational duties, such as scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure tasks adhere to current policies and procedures.
Perform routine operational duties, including traditional teller transactions and other tasks under established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in daily work as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws and company procedures.