Senior Relationship Banker

F.N.B. Corporation•York, PA

21d•Onsite

About The Position

The Senior Relationship Banker executes traditional consumer banking services for retail customers. The role handles customer transactions, follows up on branch leads, and converts customer interactions into qualified sales or referral opportunities. The banker adheres to FNB policies, strategies, programs, and Core Values and may be assigned to various locations within the market. The position also supports branch sales and operations, including maintaining customer and referral data, completing new and existing relationship processes, assisting with sales activity management, and carrying out routine teller and other operational duties. Employees are expected to manage risks encountered in their work and comply with regulatory requirements and company procedures. Overnight travel may be required for training, particularly during onboarding.

Requirements

High school diploma or GED.
At least 1 year of job-related experience.
Experience in a related position.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level MS Word skills.
Intermediate-level MS Excel skills.
Basic-level MS PowerPoint skills.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier; it is preferred but will be required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier preferred; required for the position.

Responsibilities

Promote sales by using sales leads, making outbound calls, greeting customers, and identifying customer service and product needs.
Recommend and sell or cross-sell appropriate Bank products and services.
Identify and achieve individual weekly sales goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with daily sales activity management, including pre-shift sales huddles and monitoring and measuring sales results.
Complete assigned branch operational duties, which may include scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure assigned tasks comply with current policies and procedures.
Perform routine teller transactions and other operational tasks according to established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor workplace risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws and company procedures.