Senior Relationship Banker

First National Bank Of Pennsylvania•Manteo, NC

24d

About The Position

The Senior Relationship Banker primarily executes traditional consumer banking requests for retail customers. The role is responsible for carrying out branch leads according to consumer bank standards, completing customer transactions, and converting transactions into qualified sales or referral leads. The incumbent must follow FNB policies, strategies, programs, and Core Values and may be required to work at various locations within the market. The position supports sales and customer relationship development while also carrying out branch operations, including teller transactions and other assigned operational duties. The employee is accountable for managing and monitoring risk and complying with regulatory requirements and company procedures.

Requirements

High school diploma or GED.
At least 1 year of job-related experience.
Experience in a related position.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level proficiency in MS Word.
Intermediate-level proficiency in MS Excel.
Basic-level proficiency in MS PowerPoint.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required.
Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier preferred.

Responsibilities

Promote sales by leveraging sales leads, making outbound calls, greeting customers, and identifying customer service and product needs.
Recommend and sell or cross-sell appropriate Bank products and services.
Identify and achieve individual weekly sales goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with managing daily sales activity, including pre-shift sales huddles and monitoring and measuring sales results.
Complete assigned branch operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure assigned tasks comply with current policies and procedures.
Perform routine operational duties, including traditional teller transactions, according to established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor daily business risks as required by F.N.B. Corporation’s risk management program.
Comply with applicable regulatory laws and company procedures.