Associate, Banking Center Sr Relationship Banker, L.I.C. Main

Santander

1d•$40,500 - $68,000

About The Position

Webster Bank, a division of Santander Bank, N.A., is hiring a Senior Relationship Banker responsible for achieving sales, service, and operational goals for a Banking Center. The role works with existing clients and prospects to deepen relationships and increase market share, while helping colleagues cross-sell bank products and services. The banker assists with operational requirements and audits, and partners with other business segments through collaboration and communication. The role assists the Banking Center Manager with sales, customer service, profit-and-loss management, operations, and employee development. In the manager’s absence, the banker assumes responsibility for the Banking Center and ensures an exceptional client experience. The position includes meeting individual targets, handling routine banking transactions and account-opening applications, networking and prospecting, documenting activity in lead-management tools, supporting client segmentation and retention initiatives, and ensuring compliance with applicable laws and bank policies.

Requirements

High school diploma or GED.
Working knowledge of bank products and services.
Keep current with systems used for branch transaction processing.
Demonstrated customer service skills and ability to support teamwork and create a positive working environment.
Ability to travel to various Banking Centers within the regions.
Must be legally authorized to work in the United States on a full-time basis without employer sponsorship.

Nice To Haves

Associate degree and/or bachelor’s degree.
3–4 years of customer service and needs-based banking sales experience.
0–2 years of supervisory experience.
Established work history or equivalent demonstrated through work experience, training, military service, or education.

Responsibilities

Assist the Banking Center Manager with sales, customer service, P&L management, operations, and employee development.
Assume responsibility for the Banking Center in the manager’s absence and ensure an exceptional client experience.
Achieve or exceed individual sales, service, and operations targets.
Process routine banking transactions accurately and prepare and compile client information and applications to open accounts.
Network and prospect to build centers of influence, promote the bank brand, and create value.
Use lead-management tools and resources, such as Salesforce, to document activities.
Support the client segmentation strategy and implement sales, retention, and other initiatives to advance the Banking Center’s growth and profitability.
Assist with required audits and operational standards.
Ensure compliance with federal and state laws and bank policies and procedures, and meet or exceed branch evaluation requirements.
Mentor and guide colleagues in following sales and service processes by demonstrating leadership and modeling expected behaviors.