Senior Registration Manager

Informa Group Plc. • Fort Lauderdale, FL

4h • Onsite

About The Position

As the Senior Registration Manager, you lead multiple portfolios and oversee registration processes across a diverse range of events. You bring in exceptional organizational skills, the ability to manage competing priorities, and a strategic approach to ensure seamless registration experiences for attendees, exhibitors, and stakeholders. In this role, you will collaborate with cross-functional teams, lead registration operations, and implement best practices to optimize processes across all portfolios. This position calls for a commitment to being in the office five days a week.

Requirements

• Bachelor’s degree in Event Management, Business Administration, or a related field (or equivalent experience)
• 5+ years of experience in event registration management, with experience managing multiple portfolios or large-scale events
• Proven ability to manage complex registration processes across diverse event types
• Proficiency in registration platforms (e.g., CSI, Cvent, Eventbrite, or similar tools)
• Strong knowledge of data management and reporting tools (e.g., Excel, CRM systems)
• Exceptional organizational and project management skills
• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Problem-solving mindset with attention to details
• Familiarity with GDPR and other data protection regulations
• Ability to manage multiple priorities and meet tight deadlines
• Willingness to travel for onsite event management

Responsibilities

• Oversee the registration processes for multiple event portfolios, ensuring consistency, accuracy, and efficiency.
• Develop and implement registration workflows tailored to the unique needs of each portfolio.
• Monitor registration performance across all portfolios and provide regular reporting updates to stakeholders.
• Work closely with portfolio managers, event directors, marketing teams, and IT departments to align registration processes with portfolio goals.
• Coordinate with external vendors or partners for registration software, badge printing, and onsite support across all portfolios.
• Manage and mentor a team of registration specialists assigned to different portfolios.
• Assign tasks, set performance goals, and ensure the team delivers high-quality service across all events.
• Provide training and support to ensure the team is equipped to handle the complexities of multiple portfolios.
• Serve as the primary point of contact for registration-related inquiries across all portfolios.
• Develop and implement customer service protocols to ensure a positive experience for attendees and exhibitors.
• Address and resolve escalated registration issues in a timely and professional manner.
• Ensure the accuracy, security, and compliance of registration data across all portfolios, adhering to GDPR and other data protection regulations.
• Generate detailed reports on registration trends, attendee demographics, and other key metrics for each portfolio including weekly year over year reporting.
• Oversee onsite registration operations for events within portfolios, including staffing, equipment setup, and troubleshooting.
• Ensure a smooth check-in process for attendees and exhibitors at each event.
• Manage registration budgets for each portfolio, ensuring cost-effective solutions without compromising quality.
• Allocate resources effectively across portfolios to meet event-specific requirements.

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees