Assistant Registration Manager

Great Lakes Medical Imaging•Orchard Park, NY

1d•Onsite

About The Position

The Assistant Manager works as a member of the Registration Team, reporting to the Registration Manager. This role oversees the day to day needs of various offices, working as an extension of the Registration Manager. The Assistant Manager also performs the duties needed to successfully register a patient for procedures at Great Lakes Medical Imaging (GLMI) and supports the patient experience throughout their time at GLMI. Effective communication between the PSR team, Manager Team, and departments and exemplary patient care must be maintained. This role performs a variety of tasks beyond registration including patient calls, documentation in charts, and assisting with both patient and co-worker needs. The Great Lakes Way Mindset emphasizes Compassion, Patient Care, Quality, and Teamwork.

Requirements

Ability to perform each duty as listed above
Strong computer skills including use of information systems and Google based programs
Problem solving skills
Strong oral communication skills including both phone and in person
Strong customer service skills and diplomacy
High School Diploma or Equivalent
Nine months of previous employment within the organization with no previous disciplinary action (for Internal Candidates)
Hours of availability must reflect hours of operation for facilities (for Internal Candidates)

Nice To Haves

Experience in radiology or medical terminology preferred
Prior administrative experience helpful

Responsibilities

Communicates with the Manager regularly to review organizational and/or departmental objectives
Assists in monitoring enforcing organizational policy and procedures
Assists in maintaining office supplies and places orders through GLMI approved vendors
Oversees monetary collections of copays, deductibles and self payments accepted by the PSR Team
Distributes mail, packages, or equipment between GLMI locations
Assists as a point person for facility needs such as cleaning, repairs, and landlord requests
Interacts with referring offices with the goal of providing exemplary service and daily needs
Assist in the training of team members
Continuous and regular communication with team members as well as their respective Manager
Perform, participate in and document disciplinary conversation as needed
Assist in assigning monthly staff schedules
Assists in monitoring the performance of individual Patient Service Representatives
Responds and handles patient concerns or matters that require escalation from staff Patient Service Representatives
Greet and identify patients and visitors as they enter the office
Direct patients to complete pre exam paperwork using company provided systems
Review patient charts to ensure proper documentation and information are enclosed in accordance with practice policies
Obtain additional patient information as needed
Verify and confirm insurance(s) and authorizations
Direct patients and visitors to be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary
Assist in maintaining a neat and organized waiting room
Receive and document payments from patients attributed to copays, deductible, out of pocket services, and past due balances
Schedule or reschedule patients appointments according to practice guidelines
Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner
Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel
Routing and sorting documents within our digital fax tank
Handle requests from patients related to the GLMI Patient Portal
Access and utilize other medical based systems as assigned
Perform other related duties as assigned