Registration Project Manager

Datavault AI Inc. • Philadelphia, PA

1d • Onsite

About The Position

The Registration Project Manager (RPM) serves as the primary point of contact between Event Citadel and its clients, ensuring a seamless and high-quality experience throughout the event lifecycle. This role requires strong leadership, project management, communication, and problem-solving skills, as well as strict adherence to Event Citadel’s established show processes, quality control standards, and testing procedures. The RPM oversees all registration-related planning, execution, and onsite support to deliver exceptional service and client satisfaction.

Responsibilities

• Follow all Event Citadel-defined processes for each assigned event.
• Adhere to established testing rules, quality standards, and formal escalation protocols.
• Bill all services in alignment with the sales contract; obtain supervisor approval for any out-of-scope items before quoting.
• Build complete and accurate test batches incorporating all business rules (registration types, codes, options, web services, etc.).
• Create and maintain a Production Specification Manual (PSM) for each assigned event.
• Order, track, and manage all required show materials.
• Work collaboratively with the show team to develop event databases and registration websites.
• Partner with the onsite team to design registration layouts and identify appropriate equipment needs.
• Travel to client meetings and onsite events as required.
• Maintain accurate, timely task entries within the EZLabor time recording system.
• Serve as a dedicated advocate for the client, ensuring timely delivery, accuracy, and exceptional customer service.
• Provide clear direction, support, and guidance to the internal Event Citadel show team.
• Lead meetings with clients and internal teams to gather requirements, document needs, and identify solutions aligned with Event Citadel best practices.
• Collaborate with internal technical teams to analyze client needs and support the development and communication of custom registration solutions.
• Become fully self-sufficient within nine months, requiring minimal supervisory support.
• Develop an in-depth understanding of the PSM and its alignment with other Event Citadel departments.
• Maintain strong working knowledge of the full registration lifecycle.
• Escalate potential risks or challenges promptly to ensure successful service delivery.
• Notify supervisors when an event faces major issues that may require high-alert oversight.
• Treat every client as a valued partner and provide solutions consistent with Event Citadel’s current offerings.
• Respond promptly and professionally to client communication.
• Seek supervisor guidance when needed and collaborate effectively with the entire Event Citadel team.
• Stay informed on new Event Citadel products, services, and enhancements.
• Perform additional duties as assigned.

Benefits

• Competitive salary and benefits package.
• A fast-paced, high-impact work environment.
• Opportunity to work closely with executive leadership.
• The chance to work with cutting-edge technologies and make a significant impact.
• A culture of innovation, ownership, and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed