Events Registration Assistant

MIT•Cambridge, MA

11d

About The Position

EVENTS REGISTRATION ASSISTANT , Institute Affairs , leads complex registration process for a variety of events and conferences, including summer housing and performs administrative tasks in support of the office of conference services; analyzes the needs of the client, and develops, designs, and customizes electronic registration forms, payment pages, and reporting links within the web registration platform; develops timelines to guide clients through the registration production deadlines, including launch date and scheduled fee changes; writes initial draft of registration-related correspondence; finalizes print files for onsite distribution and assembles registrant packets; manages onsite registration/information area and corresponding functions at all events; and creates final income and credit card reporting at the end of each event cycle; serves as office’s first point of contact for inquiries to general office phone number and email. The full job description is available, here: https://docs.google.com/document/d/1vfmSyof0JFz47yV31jcRzZOX4Kux7zhhFn_B0gkDdwA/edit?tab=t.0 .

Requirements

Minimum of three years of administrative or events support experience
Attention to detail and ability to draft well-written correspondence
Ability to work efficiently, both independently, and as a member of a small cross-functional team
Ability to manage multiple tasks simultaneously despite interruptions
Strong interpersonal skills and a professional manner
Experience with Macintosh platform and FileMaker
Ability to work with graphic source files when customizing registration pages

Nice To Haves

Bachelor’s degree
Events, hospitality, or retail experience
Strong working knowledge of MS Office and CVENT or other online event registration platform
Interest in user experience design

Responsibilities

Leads complex registration process for a variety of events and conferences, including summer housing
Performs administrative tasks in support of the office of conference services
Analyzes the needs of the client
Develops, designs, and customizes electronic registration forms, payment pages, and reporting links within the web registration platform
Develops timelines to guide clients through the registration production deadlines, including launch date and scheduled fee changes
Writes initial draft of registration-related correspondence
Finalizes print files for onsite distribution and assembles registrant packets
Manages onsite registration/information area and corresponding functions at all events
Creates final income and credit card reporting at the end of each event cycle
Serves as office’s first point of contact for inquiries to general office phone number and email