Senior Regional Operations Manager

JLL•New York, NY

1d•$140,000 - $170,000•Onsite

About The Position

The Senior Regional Operations Manager will lead regional mobile engineering and facilities operations across a multi-site portfolio, serving as a strategic partner to the Director of Mobile Engineering Services. This role is responsible for driving operational performance, engineering service delivery, financial management, compliance, workforce leadership, and client relationship management across multiple locations. The position requires a strong operational leader with extensive facilities management experience, technical expertise in building systems, and the ability to manage large-scale regional operations in fast-paced corporate environments.

Requirements

Bachelor’s degree or equivalent work experience in Facilities Management, Engineering, Operations Management, or a related field
Minimum 8–10 years of facilities management or engineering operations experience within corporate, critical environment, healthcare, financial services, or large commercial portfolios
Minimum 3–5 years of leadership experience managing regional teams, Operations Managers, or multi-site engineering operations
Strong technical knowledge of HVAC, electrical, plumbing, life safety systems, building automation systems, and critical infrastructure operations
Proven experience managing operational budgets, financial reporting, forecasting, and capital planning
Experience leading vendors, contractors, and cross-functional operational teams across multiple sites
Strong client relationship management and presentation skills with senior leadership stakeholders
Experience developing KPIs, SLAs, operational reporting, and continuous improvement programs
Proficiency with CMMS platforms and Microsoft Office applications including Excel, PowerPoint, and Outlook
Strong organizational, analytical, communication, and problem-solving skills
Ability to travel regionally as needed to support operational requirements
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Professional certifications such as CFM, FMP, SMA, PMP, LEED, or equivalent industry credentials
Experience supporting mobile engineering services or regional field operations teams
Experience managing facilities operations within financial services, critical environments, healthcare, life sciences, or large corporate portfolios
Knowledge of energy management, sustainability initiatives, and operational optimization strategies
Experience leading large-scale operational transitions, account mobilizations, or portfolio integrations

Responsibilities

Lead regional mobile engineering and facilities operations across multiple sites, ensuring consistent service delivery, operational efficiency, and compliance with client standards
Serve as the primary escalation point for Operations Managers, engineering teams, vendors, and clients regarding operational issues, service delivery concerns, and critical incidents
Partner with the Director of Mobile Engineering Services to execute regional strategies, workforce planning initiatives, and client objectives
Provide leadership, coaching, and performance management to Operations Managers and regional engineering teams
Oversee staffing models, recruitment efforts, succession planning, employee development, and workforce performance initiatives
Drive operational excellence through preventive maintenance programs, KPIs, SLAs, standardized procedures, and continuous improvement initiatives
Manage regional operating and capital budgets, including forecasting, financial analysis, variance reporting, and cost optimization strategies
Ensure compliance with JLL policies, client requirements, OSHA regulations, life safety standards, and local/state regulatory requirements
Build and maintain strong client relationships through operational reporting, strategic planning meetings, and executive-level communication