Senior Manager, Process Operations - Regional

ARC'TERYX • Vancouver, BC

13d • CA$126,000 - CA$165,000 • Hybrid

About The Position

As the Senior Manager, Process Operations- Regional, you will operationalize and evolve the downstream Innovation-to-Consumer (I2C) operating model within the Regions, ensuring seamless integration between Global functions and in-region execution teams. You will translate enterprise operating frameworks into consistent, scalable, and effective regional practices that enable high-quality, on-time seasonal delivery across Product, Brand/Marketing, Merchandising, Supply Chain, and Commercial. Partnering with a broad set of cross-functional stakeholders, you define business needs and dependencies that drive clarity across regional inputs, outputs, decision points, and ways of working, ensuring alignment to global standards while enabling regional business needs. You will champion process excellence by identifying opportunities to simplify, standardize, and improve workflows, ultimately enhancing speed to market, decision quality, and operational effectiveness. This role is based out of our North Vancouver office and is open to hybrid work. Candidates must be eligible to work in Canada.

Requirements

• 8+ years of experience in operations, consulting, or a similar environment, with a track record of leading cross-functional initiatives from strategy through execution
• Strong business acumen and thrive in global, matrixed environments; experience in consumer goods, retail, or apparel is an asset
• Appreciate working within a calendar; you have strong organizational skills and excellent attention to detail
• Effective and efficient time management skills, strong analytical skills, and excellent communication and presentation skills
• Excellent understanding of the I2C process
• Strong leadership and teamwork skills and the ability to facilitate work across multiple internal departments and effectively collaborate with our global teams
• Expert ability to explain, articulate, and document concepts, business processes, systems and business requirements
• Confidence in communicating and collaborating amongst large and diverse audiences
• Proficient in the use of Adobe, Microsoft Office and SmartSheets and or similar project management tools
• Willing and able to travel within regions as required for tradeshows, presentations, meetings, consumer events, etc.
• Proactive in identifying the root cause of issues and developing solutions
• Highly flexible and adaptable when faced with ambiguity
• Demonstrate the ability to balance autonomy and collaboration well
• Demonstrate the ability to inspire breakthrough thinking and continuous improvement
• Possess the drive to seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Nice To Haves

• Experience in consumer goods, retail, or apparel is an asset

Responsibilities

• Partnering across a broad set of stakeholders leading deep dives and workshops, distilling complex inputs into clear objectives, and defining critical paths that drive alignment and enable operational execution at scale
• Driving alignment between Global operating frameworks and Regional execution, ensuring clarity in inputs, outputs, timelines, and decision rights
• Embedding and maintaining operating rhythms aligned to the enterprise I2C calendar, milestones, and decision points
• Identifying process gaps, inefficiencies, and friction points across Global and Regional teams and driving solutions that simplify, standardize, and improve ways of working
• Partnering with Process Operations Team to pilot, iterate, and scale, processes, tools, templates, and workflow improvements
• Building capability within the team to support regional stakeholders, driving adoption of global standards, and enabling effective change management
• Establishing clear roles, responsibilities, and ways of working for in-region Process Operations support
• Creating visibility into regional execution through tracking of milestones, risks, and dependencies
• Supporting readiness checkpoints and decision forums with high-quality inputs and clear stakeholder alignment
• Leading adoption of new processes, tools, and operating models, ensuring changes are embedded and sustained
• Reinforcing a culture of operational excellence, accountability, and continuous improvement
• Strengthening how Regions plan and execute within the I2C calendar by improving milestone management, readiness checkpoints, and scenario planning to proactively manage risk and drive commercial readiness
• Embedding clear decision rights, stage gates, and handoff moments across Regions, ensuring consistent execution of global frameworks and alignment at critical points in the seasonal calendar

Benefits

• Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Parental leave top-up and a nesting period for new parents.
• Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed