Senior Reconciliations Officer

RBC • Bedford, NS

2d • Onsite

About The Position

Reporting to the Manager, Reconciliations Services, this position is a key contact for Capital Market departments and Retail Banking areas. In this role, you will be responsible for providing exceptional customer care through the daily reconciliation and reporting processes. Comparing different data sets, the role will work through an information life cycle to identify, investigate, and resolve data and trade break issues. You will work with an effort to operate in an efficient/effective cross-functional team to ensure timely reconciliations, and prevent losses while mitigating risk as prescribed by Bank’s Standards and Procedures.

Requirements

• Proven ability to lead, motivate, and manage team performance with experience stepping into leadership responsibilities independently.
• Ideally candidate must be fluent with Microsoft office suite of products and be technologically independent.
• Strong organizational & decision-making skills.
• Diplomacy and tact to deal with all levels of internal and external clients.
• Strong ability to exercise a high degree of judgement and negotiation.
• Knowledge of banking/reconciliation/accounting procedures.

Nice To Haves

• University degree or College Diploma or any equivalent combination of qualifications and/or work experience.
• 2+ years of experience with an accounting or investigation role.

Responsibilities

• Lead and manage day-to-day operations of the Reconciliations team, serving as the primary point of contact and decision-maker during manager absence, while fostering team development through cross-training initiatives and operational excellence.
• Use in-house and online tools to investigate cases in order to reduce investigation costs.
• Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised.
• Be responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations process.
• Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately.
• Deliver high quality, timely and error-free service to clients and service partners.
• Display good judgment and decision-making skills in dealing with breaks and reporting.
• Identify and manage queries that represent a potential loss to the Bank and immediately escalate to Team Leaders.
• Demonstrate flexibility to assume project work outside of the general reconciliation process as determined by management.
• Assist with the sorting or answering of email inquiries and requests from the client across multiple reconciliations.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Flexible work/life balance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree