Senior Real Estate Customer Account Manager - OnSite

BETA Systems International • Washington, DC

2d • Onsite

About The Position

This position is contingent upon contract award. Hiring for this position will proceed only if BGMG receives the award. The Senior Customer Account Manager owns the day-to-day relationship with assigned tenant organizations in a federal multi-tenant building, coordinating their requests, tracking commitments, and supporting occupancy transitions from onboarding through departure.

Requirements

• Bachelor's degree, from an accredited institution
• 8 years of real estate customer, account, occupancy, or tenant management experience
• Experience supporting complex institutional, corporate, or government customers
• Demonstrated ability to coordinate across multiple service organizations on a customer's behalf
• Strong written communication, briefing, and facilitation skills
• Ability to pass a federal security investigation for unescorted building access

Nice To Haves

• An existing federal clearance may be submitted for review in place of a new investigation

Responsibilities

• Establish and maintain a customer account plan for each assigned tenant organization
• Maintain tenant points of contact and identify each tenant's occupancy status, requirements, and open concerns
• Prepare for and support tenant meetings, including agendas, briefing materials, and meeting records
• Maintain tenant issue, commitment, decision, and action item logs, and track items through resolution
• Coordinate tenant requests involving facilities, security, information technology, and finance
• Support tenant onboarding, expansion, contraction, and departure activities, including readiness reviews
• Identify recurring service issues and recommend systemic improvements to client leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Senior