Senior Quality Management Manager

Keller Executive Search • Chicago, IL

23h

About The Position

This is a position within Keller Executive Search and not with one of its clients. As the Senior Quality Management Manager based in Chicago, this role leads the internal Quality Management function and ensures consistent delivery across teams supporting executive search operations.

Requirements

• Proven ability to set strategy and deliver measurable outcomes in a fast-paced professional services environment.
• Data-driven approach with comfort using metrics, reporting, and process improvement methods.
• Knowledge of relevant local regulations and best practices that impact Quality Management operations.
• Bachelor’s degree required; advanced degree or professional certification preferred.
• 10+ years of progressive experience in Quality Management leadership roles, including people management.
• Excellent communication skills in English; additional local language capability is an advantage.

Responsibilities

• Identify risks and implement controls to protect service quality, data, and reputation.
• Partner with sales, delivery, research, and leadership teams to streamline workflows and remove friction.
• Present insights and recommendations to leadership, translating data into practical action.
• Manage budgets, vendors, and resource planning for the Quality Management function.
• Ensure adherence to internal policies, quality standards, and relevant regulatory requirements.
• Lead, coach, and develop a high-performing team, setting clear goals and accountability.
• Define and execute the Quality Management strategy aligned with business priorities and service standards.

Benefits

• Salary range: 130,000 - 180,000
• Opportunities for professional growth through leadership development and high-visibility projects.
• Flat management structure with direct access to decision-makers.
• Open communication environment.
• Full medical coverage.
• Flexible working arrangements, subject to role and local policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees