Senior Quality Management Manager

Keller Executive Search • Chicago, IL

12h • $130,000 - $180,000

About The Position

This is a position within Keller Executive Search and not with one of its clients. The Senior Quality Management Manager in Detroit builds strong operational governance for Quality Management, partnering with stakeholders to improve performance, quality, and candidate and client experience.

Requirements

• Excellent communication skills in English; additional local language capability is an advantage.
• Knowledge of relevant local regulations and best practices that impact Quality Management operations.
• Bachelor’s degree required; advanced degree or professional certification preferred.
• Strong stakeholder management and experience working across functions and geographies.
• 10+ years of progressive experience in Quality Management leadership roles, including people management.
• Proven ability to set strategy and deliver measurable outcomes in a fast-paced professional services environment.

Responsibilities

• Ensure adherence to internal policies, quality standards, and relevant regulatory requirements.
• Present insights and recommendations to leadership, translating data into practical action.
• Manage budgets, vendors, and resource planning for the Quality Management function.
• Establish KPIs, dashboards, and operating rhythms to track outcomes and drive continuous improvement.
• Partner with sales, delivery, research, and leadership teams to streamline workflows and remove friction.
• Lead, coach, and develop a high-performing team, setting clear goals and accountability.
• Identify risks and implement controls to protect service quality, data, and reputation.
• Define and execute the Quality Management strategy aligned with business priorities and service standards.

Benefits

• Salary range: 130,000 - 180,000
• Opportunities for professional growth through leadership development and high-visibility projects.
• Flat management structure with direct access to decision-makers.
• Open communication environment.
• Full medical coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 51-100 employees