Senior Quality Management Manager

Keller Executive Search • New York, NY

1d

About The Position

This is a position within Keller Executive Search and not with one of its clients. The Senior Quality Management Manager in New York builds strong operational governance for Quality Management, partnering with stakeholders to improve performance, quality, and candidate and client experience.

Requirements

• Bachelor’s degree required; advanced degree or professional certification preferred.
• Strong stakeholder management and experience working across functions and geographies.
• Excellent communication skills in English; additional local language capability is an advantage.
• Proven ability to set strategy and deliver measurable outcomes in a fast-paced professional services environment.
• 10+ years of progressive experience in Quality Management leadership roles, including people management.
• Data-driven approach with comfort using metrics, reporting, and process improvement methods.

Responsibilities

• Define and execute the Quality Management strategy aligned with business priorities and service standards.
• Identify risks and implement controls to protect service quality, data, and reputation.
• Partner with sales, delivery, research, and leadership teams to streamline workflows and remove friction.
• Lead, coach, and develop a high-performing team, setting clear goals and accountability.
• Establish KPIs, dashboards, and operating rhythms to track outcomes and drive continuous improvement.
• Ensure adherence to internal policies, quality standards, and relevant regulatory requirements.

Benefits

• Opportunities for professional growth through leadership development and high-visibility projects.
• Flat management structure with direct access to decision-makers.
• Open communication environment.
• Full medical coverage.
• Flexible working arrangements, subject to role and local policy.
• Annual performance bonus and recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 51-100 employees