Senior Quality Management Manager

Keller Executive Search • Chicago, IL

1d • $130,000 - $180,000

About The Position

This is a position within Keller Executive Search and not with one of its clients. The Senior Quality Management Manager in Chicago builds strong operational governance for Quality Management, partnering with stakeholders to improve performance, quality, and candidate and client experience.

Requirements

• Excellent communication skills in English; additional local language capability is an advantage.
• Bachelor’s degree required; advanced degree or professional certification preferred.
• Knowledge of relevant local regulations and best practices that impact Quality Management operations.
• Experience managing budgets, vendors, and complex initiatives end-to-end.
• Data-driven approach with comfort using metrics, reporting, and process improvement methods.
• 10+ years of progressive experience in Quality Management leadership roles, including people management.
• Strong stakeholder management and experience working across functions and geographies.

Responsibilities

• Lead, coach, and develop a high-performing team, setting clear goals and accountability.
• Ensure adherence to internal policies, quality standards, and relevant regulatory requirements.
• Identify risks and implement controls to protect service quality, data, and reputation.
• Partner with sales, delivery, research, and leadership teams to streamline workflows and remove friction.
• Manage budgets, vendors, and resource planning for the Quality Management function.
• Establish KPIs, dashboards, and operating rhythms to track outcomes and drive continuous improvement.

Benefits

• Salary range: 130,000 - 180,000
• Opportunities for professional growth through leadership development and high-visibility projects.
• Flat management structure with direct access to decision-makers.
• Open communication environment.
• Full medical coverage.
• Flexible working arrangements, subject to role and local policy.
• Annual performance bonus and recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees