Senior Quality Management Manager

Keller Executive Search • New York, NY

7h

About The Position

This is a position within Keller Executive Search and not with one of its clients. The Senior Quality Management Manager in New York, Texas builds strong operational governance for Quality Management, partnering with stakeholders to improve performance, quality, and candidate and client experience. Key Responsibilities Manage budgets, vendors, and resource planning for the Quality Management function. Present insights and recommendations to leadership, translating data into practical action. Partner with sales, delivery, research, and leadership teams to streamline workflows and remove friction. Establish KPIs, dashboards, and operating rhythms to track outcomes and drive continuous improvement. Define and execute the Quality Management strategy aligned with business priorities and service standards. Identify risks and implement controls to protect service quality, data, and reputation. Requirements 10+ years of progressive experience in Quality Management leadership roles, including people management. Bachelor’s degree required; advanced degree or professional certification preferred. Excellent communication skills in English; additional local language capability is an advantage. Strong stakeholder management and experience working across functions and geographies. Knowledge of relevant local regulations and best practices that impact Quality Management operations. Proven ability to set strategy and deliver measurable outcomes in a fast-paced professional services environment.

Requirements

• 10+ years of progressive experience in Quality Management leadership roles, including people management.
• Bachelor’s degree required; advanced degree or professional certification preferred.
• Excellent communication skills in English; additional local language capability is an advantage.
• Strong stakeholder management and experience working across functions and geographies.
• Knowledge of relevant local regulations and best practices that impact Quality Management operations.
• Proven ability to set strategy and deliver measurable outcomes in a fast-paced professional services environment.

Responsibilities

• Manage budgets, vendors, and resource planning for the Quality Management function.
• Present insights and recommendations to leadership, translating data into practical action.
• Partner with sales, delivery, research, and leadership teams to streamline workflows and remove friction.
• Establish KPIs, dashboards, and operating rhythms to track outcomes and drive continuous improvement.
• Define and execute the Quality Management strategy aligned with business priorities and service standards.
• Identify risks and implement controls to protect service quality, data, and reputation.

Benefits

• Opportunities for professional growth through leadership development and high-visibility projects.
• Flat management structure with direct access to decision-makers.
• Open communication environment.
• Full medical coverage.
• Flexible working arrangements, subject to role and local policy.
• Annual performance bonus and recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 51-100 employees