Senior Quality Lead- KitchenAid

Whirlpool • Greenville, OH

6d • Onsite

About The Position

This role is within the KitchenAid Small Appliances (KASA) Established Product Innovation (EPI) and Quality team, a global group responsible for the quality and continuous improvement of existing products. The KitchenAid Quality Sr. Analyst will oversee quality management systems for key consumer-facing metrics such as TCQ, CRR, SIR, 5-Star, and % 1 & 2-Star for KitchenAid Small Appliances in North America (NAR). Based in Greenville, OH, this position involves collaboration with regional quality peers, Greenville manufacturing, global project teams, and OEM partners to directly influence product improvement projects and business commitments through analysis and problem-solving.

Requirements

• Bachelor’s degree
• 5+ years of experience within Quality (product, manufacturing, or supplier quality) or similar
• Strong sense of accountability and personal commitment

Nice To Haves

• Black Belt or other lean / continuous improvement certification
• Experience working in a dynamic environment with matrix reporting lines
• Excellent project management skills
• Strong analytical skills and business acumen
• Ability to communicate and drive high-level agreement globally with cross-team and cross-functional partners
• Knowledge of SAP

Responsibilities

• Drive reduction in overall consumer returns and deliver quality business commitments for the NAR region.
• Lead proactive product quality improvements through a systematic approach and respond to emerging quality issues as they arise, leading rapid root-cause analysis, containment, and resolution across manufacturing, OEM, and field sources.
• Own the TCQ budget and work closely with the plant on financial outlook for the region, delivering TCQ, 5-Star, 1&2-Star, CRR and SIR projects to profit plan expectations.
• Serve as Communication Lead for regional quality issues, informing impacted partners locally and globally quickly and clearly when concerns arise.
• Identify warranty recovery opportunities and translate the impact to GSS and Global Quality.
• Partner with EPI and Model Line project teams to embed quality requirements, field data, and lessons learned into product improvement projects, and support Model Line project execution when needed.
• Act as the initial key technical contact for regional KASA and core teams, and engage with the KASA NAR management team to drive standard quality processes and shape regional strategy.

Benefits

• Flexibility and industry-leading time-off benefits
• Always On Flexibility - Autonomy to manage personal, family, and outside-of-work commitments as needed.
• Sabbatical - Four weeks paid leave after every five years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior