Senior Quality Engineer
Carrier•Charlotte, NC
About The Position
Carrier Global Corporation is seeking an established Quality Engineering professional to work as an individual contributor, setting and achieving objectives within their area of responsibility. The role influences process and planning decisions through knowledge of Quality Engineering policies, practices, and procedures. It focuses on protecting and improving external quality performance and customer satisfaction, while coordinating across service, sales/marketing, and manufacturing functions.
Requirements
- Bachelor’s degree in Mechanical, Manufacturing, or Materials Engineering.
- At least 4 years of experience in Quality Management, Continuous Improvement, Operational Excellence, or Operations within a manufacturing facility.
Nice To Haves
- Master’s degree in Engineering or an MBA.
- At least 2 years of experience with welding processes and ASME Code.
- Experience supporting ISO 9001 certification and internal auditing.
- Strong data manipulation, interpretation, and analysis skills.
- Strong computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, Project, and Access.
- Familiarity with GD&T methodology.
- Strong corrective-action skills and ability to lead a cross-functional team and follow issues through to closure using 8D problem-solving tools, such as 5 Whys, fishbone diagrams, and fault tree analysis.
- Experience with AIAG quality core tools, including MSA, SPC, FMEA, and control plans.
- Knowledge of quality tools such as DOE, SPC, Pareto charts, cause-and-effect analysis, and Minitab, and experience deploying them in continuous-improvement initiatives.
- Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of diversity, equity, and inclusion.
Responsibilities
- Protect and drive external quality performance metrics, including Claim Count, Standard Warranty, and Customer Escapes PPM.
- Serve as a key interface among service, sales/marketing, and manufacturing functions.
- Support analysis of plant customer claims and triage internal and external corrective actions based on cost, occurrence, or high-profile escapes.
- Establish a bilateral customer continuous-improvement culture and maintain prompt communication with Carrier Commercial Services and Technical Service Managers regarding field-operation opportunities.
- Support the Schedule Q process for projects aimed at improving customer satisfaction.
- Support documentation and implementation of containment and corrective actions.
- Summarize, quantify, and regularly report progress on external quality metrics.
- Coordinate field-part returns to enable in-depth analysis, root-cause investigation, and corrective actions.
Benefits
- Medical, dental, and vision coverage
- Wellness incentives
- Retirement benefits
- Paid vacation, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life insurance and accidental death and dismemberment coverage
- Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account
- Tuition assistance
- Potential short-term cash incentives, subject to plan requirements
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What This Job Offers
Job Type
Full-time
Career Level
Senior
