Senior Quality Engineer (GP)
About The Position
The Senior Quality Engineer provides advanced quality-engineering leadership for the Hayward facility and supports the Quality Management System in alignment with applicable standards, customer requirements, and regulatory expectations. The position partners with leadership and cross-functional teams to improve product quality, manage risk, support audits, and strengthen quality systems for Gel-Pak and TouchMark operations. Responsibilities may change based on business needs. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.
Responsibilities
- Develop and support long-term quality strategies for product design, development, and production.
- Lead complex investigations of product and process nonconformances and oversee corrective and preventive actions and documentation.
- Lead resolution of significant customer complaints, return merchandise authorizations, and supplier corrective action requests.
- Support governance and improvement of ISO 9001 quality management systems and lead customer, corporate, and regulatory audits as assigned.
- Review quality records and significant manufacturing deviations in accordance with document-control and approval requirements.
- Lead Material Review Board activities, Failure Mode and Effects Analysis, failure analysis, and risk-mitigation activities.
- Develop and optimize control plans, inspection standards, and calibration systems.
- Define and report key performance indicators, efficiency measures, and quality metrics and apply the Define, Measure, Analyze, Improve, and Control methodology.
- Partner with Engineering, Production, and Customer Service to reduce process variation and address quality issues.
- Provide technical oversight for change control, coordinate-measuring-machine programming, process capability analysis, and Gage Repeatability and Reproducibility studies.
- Lead or support management reviews, customer surveys, and installation, operational, and performance qualification activities.
- Improve use of enterprise quality management, enterprise resource planning, statistical analysis, and quality-dashboard systems.
- Analyze Cost of Poor Quality and quality-related gross-margin impacts and recommend improvement actions.
- Perform other duties as assigned over the course of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
