Lead Software Engineer

UnitedHealth Group•Eden Prairie, MN

7h•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a Senior Quality Engineer (QE) to join our Amazon Connect digital transformation team. This role is critical to ensuring the quality and reliability of our next-generation contact center solutions as we migrate digital channel LOBs from Genesys and LivePerson to AWS/Amazon Connect.

Requirements

8+ years of experience in software testing, with a focus on contact center and digital channels (chat, email, SMS)
2+ years of hands-on experience with AWS/Amazon Connect
2+ years of experience with Playwright for test automation
Solid knowledge of API testing (RESTful APIs) and automation
Familiarity with test management tools like QTest and defect tracking systems
Proven ability to analyze test results, troubleshoot issues, and collaborate effectively in an Agile environment
Driver’s License and access to a reliable transportation

Nice To Haves

Certifications in software testing, quality assurance, or AWS cloud services
Experience with additional automation frameworks and scripting languages (Python, Java, JavaScript)
Knowledge of AWS services related to contact center solutions (e.g., Lambda, S3, DynamoDB, Lex)

Responsibilities

Design, develop, and maintain automated test scripts using Playwright for Amazon Connect digital channels (chat, SMS, email, IVR)
Validate customer and agent experiences across digital flows, routing logic, chatbot interactions, and asynchronous messaging
Perform API testing using tools like Postman to validate integrations between Amazon Connect and third-party systems
Identify automation opportunities and optimize test suites for scalability and reusability
Create and manage test cases, plans, and suites using QTest or equivalent tools
Track defects, analyze test results, and report key quality metrics to stakeholders
Ensure test coverage aligns with business requirements, compliance standards, and best practices
Collaborate with developers, product managers, and DevOps teams to integrate automated testing into the CI/CD pipeline
Actively participate in Agile/Scrum ceremonies, providing insights on quality risks and improvements
Stay current with testing trends and tools to continuously enhance automation strategies