Senior Quality Control Analyst

Fidelity • Merrimack, NH

5d

About The Position

The Senior Quality Control Analyst executes controls across multiple Defined Benefit operational functions in WI Client Service Operations. The role collaborates with business partners to design and execute controls and uses analysis to drive operational improvements. The manager may hire at the Associate or Manager level based on candidate experience.

The position is part of the broader Quality and Exception Management team within WI Client Service Operations. The team assesses the quality of work across operations and implementation teams and provides insights to improve accuracy, reduce financial exposure, and increase client satisfaction.

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Current onsite requirements vary by role and location and may evolve as the rollout continues; the transition does not apply to fully remote roles. Fidelity will not provide immigration sponsorship for this position. Hiring may be subject to restrictions arising from laws and regulations governing Fidelity’s business and certain criminal histories.

Requirements

• At least 3 years of Defined Benefit calculation experience.
• Bachelor’s degree in Mathematics, Finance, or Business, or equivalent work experience.
• Knowledge and experience using DBcs, XTRAC, CCW, Customer WebView, FOCUS, or other relevant Fidelity systems.
• Expertise with Excel for performing complex calculations and extracting insights from large datasets.
• Ability to take initiative to solve problems and design improved processes and controls.
• Critical-thinking skills.
• Intellectual curiosity.
• Quality background.

Nice To Haves

• Strong working knowledge of the Defined Benefit regulatory environment.

Responsibilities

• Execute controls across multiple Defined Benefit operational functions in WI Client Service Operations.
• Collaborate with business partners to design and execute controls.
• Analyze operations and use findings to drive operational improvements.
• Assess the quality of work performed by operations and implementation teams.
• Provide insights to improve accuracy, reduce financial exposure, and improve client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior