Senior Quality Control Analyst

Fidelity Investments • Merrimack, NH

6d

About The Position

The Senior Quality Control (QC) Analyst executes controls across multiple Defined Benefit operational functions in WI Client Service Operations. The team collaborates with business partners to design and execute controls and use analysis to drive operational improvements. The manager will hire at the appropriate level based on candidate experience, at Associate or Manager level.

The role is part of the broader Quality and Exception Management team within WI Client Service Operations. The team gauges the quality of work performed by operations and implementation teams and provides insights to improve accuracy, reduce financial exposure, and improve client satisfaction.

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Onsite expectations vary by role and location and may evolve as the rollout continues; this transition does not apply to fully remote roles. Fidelity will not provide immigration sponsorship for this position. Fidelity's business is subject to laws and regulations that may restrict hiring or association with individuals with certain criminal histories.

Requirements

• Bachelor’s degree in Mathematics, Finance, or Business, or equivalent work experience.
• At least 3 years of Defined Benefit (DB) calculation experience.
• Knowledge of and experience with DBcs, XTRAC, CCW, Customer WebView, FOCUS, or other relevant Fidelity systems.
• Expertise with Excel to perform complex calculations and analyze large data sets.
• Ability to take initiative to solve problems and design improved processes and controls.
• Critical thinking.
• Intellectual curiosity.
• Quality background.

Nice To Haves

• Strong working knowledge of the Defined Benefit regulatory environment.

Responsibilities

• Execute controls across multiple Defined Benefit operational functions in WI Client Service Operations.
• Collaborate with business partners to design and execute controls.
• Analyze operational work and identify opportunities to drive improvements.
• Gauge the quality of work performed by operations and implementation teams.
• Provide insights that help improve accuracy, reduce financial exposure, and improve client satisfaction.
• Take initiative to solve problems and design improved processes and controls.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior