Senior Quality Assurance Specialist

Gallagher•Rolling Meadows, IL

1d•Remote

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Requirements

Bachelor's degree
7 years relevant claims handling experience, with a focus on complex and litigated claims
State licensing in multiple jurisdictions
proficiency in MS Office applications
related claims and business software experience

Nice To Haves

Previous auditing experience
extensive liability claims background
strong process management skills

Responsibilities

Primarily focused on ensuring compliance of field offices with assigned client base service instructions and related service agreements.
Conducting customized client audits, monitoring performance metrics, providing technical training, and assisting branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
Trend analysis, delivering training, and conducting both internal and external audits.
Preparation of monthly oversight reports, review of processes of branch handling to improve claim outcomes, client liaising in support of Account Management, coding, reserving, and specialized projects.
Participation and/or attendance in partnership meetings, client and broker meetings may be required in addition to individual support for branches and Resolution Managers.