Senior Quality Assurance Manager
Assurant•Mount Juliet, TN
•$88,000 - $147,000•Onsite
About The Position
The Senior Quality Assurance Manager is a strategic leader responsible for building and scaling a high-performing Quality function that ensures operational excellence, regulatory compliance, and superior customer outcomes. This role drives quality planning, assurance, control, and continuous improvement initiatives across the Nashville facility, embedding best-in-class processes, governance, and accountability throughout the operation. This is an onsite role in our Mt Juliet TN facility.
Requirements
- Bachelor’s degree
- 5+ years of progressive experience in quality management within operations, manufacturing, or distribution environments
- 3+ years of QMS design, set up, and ownership
- 3+ years managing audits and R2/RIOS/ISO Compliance
- 3+ years managing CAPA processes
Nice To Haves
- Six Sigma certification (Green Belt, Black Belt, or equivalent)
- ASQ Certified Quality Manager (CQM) or similar credential
- Strong knowledge of manufacturing and/or operational processes
- Proven ability to lead teams and influence across all organizational levels
- Data-driven mindset with strong analytical and problem-solving skills
- Excellent communication and presentation skills
- Demonstrated ability to manage conflict and drive alignment
Responsibilities
- Lead the Quality Function: Build, mentor, and lead a high-performing quality team, establishing clear roles, performance standards, and scalable workflows to meet evolving business needs
- Own the QMS: Design, implement, and continuously improve the Quality Management System (QMS), ensuring robust standards, processes, and controls are in place and consistently followed
- Drive Cross-Functional Quality Excellence: Partner with site leadership and cross-functional teams to identify critical customer-facing processes and deploy quality assurance strategies that ensure SLA achievement and product integrity
- Ensure Compliance & Standards Alignment: Maintain adherence to regulatory requirements and company quality standards; lead corrective and preventive actions (CAPA) and continuous improvement efforts
- Champion Continuous Improvement: Embed Lean/Six Sigma methodologies across the operation to drive defect reduction, efficiency gains, and measurable performance improvements
- Lead Audits & Certifications: Partner with Compliance to support RIOS, R2, and emerging standards; serve as site lead for IMS and DPR initiatives
- Turn Data into Action: Analyze quality metrics, trends, and monitoring results to inform business decisions, optimize production capabilities, and drive operational improvements
- Reporting & Insights: Deliver clear, data-driven reporting for monthly and quarterly business reviews, including actionable recommendations and progress tracking
- Own Quality Analytics & Documentation: Ensure accuracy, timeliness, and integrity of all quality records, reporting, and analysis
- Resolve Quality Issues: Proactively identify risks, lead root cause analysis, and implement sustainable solutions to improve performance and customer satisfaction
- Stay Ahead of Industry Trends: Continuously evolve quality practices to maintain a best-in-class quality organization
Benefits
- For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
